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RVO Health · 22 hours ago

Senior UX Researcher, Prevention

Charlotte, North Carolina, United States

Full-time

Hybrid

Mid, Senior Level

$97K/yr - $110K/yr

5+ years exp

RVO Health is a new healthcare platform focused on building relationships with individuals throughout their health and wellness journey. They are seeking a Senior UX Researcher to lead UX research studies, synthesize data into actionable insights, and advocate for members or patients in a clinical weight-loss program.

Health CareInformation ServicesInformation TechnologyMedicalWellness

No H1B

Responsibilities

Lead and design UX research studies across the product/service lifecycle: from discovery of unmet needs, through prototype concept testing, to post-launch optimization (e.g., interviews, ethnography, diary studies, usability testing, surveys, A/B tests)

Partner with designers, product managers, behavioral-science and clinical teams to frame the right research questions (especially around behavior change, adherence, health outcomes)

Synthesize qualitative and quantitative data into actionable insights: personas, journey maps, empathy maps, opportunity frameworks, design principles

Work with analytics/data teams to integrate quantitative insights (e.g., retention/drop-off, feature adoption) with qualitative findings to tell a coherent story

Present research findings to cross-functional stakeholders and senior leadership—translate insights into recommendations that influence roadmap, design, and business strategy

Help establish or improve research frameworks, repositories, tools, and best practices (especially in a regulated health/weight-loss context)

Ensure design and research work is sensitive to health-behavior change levers, clinical protocols, regulatory/privacy constraints (HIPAA, accessibility, Trauma Informed Research, data privacy)

Continuously advocate for the member or patient throughout the organization — ensuring that designs and services support real needs, especially for a diverse audience (weight-loss, behavioral change, possibly medically-supervised)

Qualification

UX research experienceQualitative research methodsQuantitative research methodsHealth behavior changeCross-functional teamworkInclusive designStorytelling skillsPresentation skills

Required

5-8 years of UX research experience in digital product environments

Demonstrated mastery of a wide variety of research methods (qualitative + quantitative): e.g., interviews, focus groups, diary/ethnographic studies, usability testing, surveys, A/B or controlled experiments

Ability to translate research into actionable, strategic recommendations and influence non-research stakeholders (product, design, clinical, marketing)

Strong storytelling and presentation skills—able to craft compelling narratives from research and communicate to senior leadership

Experience working in cross-functional teams (product, design, eng, behavioral science, analytics) and in agile or lean product development environments

Understanding of health-/behavior-change contexts (weight loss, diet/ nutrition programs, lifestyle change), user motivations around health/weight, clinical/medical settings is a strong plus

Familiarity with accessibility standards and principles, and sensitivity to inclusive design (i.e., diverse body types, age groups, accessibility needs)

Portfolio of research work showing end-to-end involvement (from question framing → study execution → insights → impact)