Mass Markets ยท 3 months ago
Telephone Sales Representative (Full-Time)
US-KS-Wichita
Full-time
Onsite
New Grad, Entry Level
$11/hr - $14/hr
0+ years expMCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in Customer Experience and Business Process Outsourcing. They are seeking a Telephone Sales Representative to handle outbound campaigns, assist customers, and close sales while providing excellent service and support.
ConsultingInformation Technology
Responsibilities
Make and receive calls in a professional, courteous manner
Use training and tools to confidently answer questions and recommend solutions
Understand customer needs and resolve issues effectively
Research and collaborate with internal departments to resolve inquiries
Accurately manage customer accounts and document interactions
Follow scripts, policies, and procedures to ensure compliance
Protect customer privacy and handle sensitive data responsibly
Escalate complex issues when needed
Stay current with training, system updates, and program changes
Meet attendance and scheduling expectations
Qualification
Required
Must be 18 years or older
High school diploma or equivalent
Strong communication and organizational skills
Ability to type 20+ words per minute
Basic knowledge of Microsoft Office and Windows OS
Dependable and punctual with a strong work ethic
Skilled in problem-solving and conflict resolution
Customer-first mindset: empathetic, patient, and responsive
Ability to multitask and self-manage in a fast-paced environment
Team player with excellent interpersonal skills
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase