Loma Systems · 1 month ago
Field Service Engineer (Illinois)
Carol Stream, IL
Full-time
Onsite
Mid Level
$28/hr - $38/hr
3+ years expLoma Systems is a premier manufacturer of inspection equipment for the food and pharmaceutical industries. The Field Service Engineer will provide exceptional customer service while servicing Metal Detection, X-Ray, and Checkweighing products at customer sites throughout the U.S.
ManufacturingPharmaceutical
Responsibilities
Travel and deliver efficient field support to our customers in the food and pharmaceutical industries
Verify that machines are operating at peak efficiency by proper calibration and testing
Commission and test machines using certified test procedures, perform preventative maintenance and emergency service at customer sites
Accurately document and report all service related activities. These include, but are not limited to submitting Electronic Service Reports, Calibration Reports and Expense Reports at appropriate intervals per company established procedures
Promote sales of additional Loma product offerings such as service contracts, new equipment leads, spare parts kits, etc
Provide timely feedback on equipment reliability and design
Maintain a satisfactory parts inventory and requisition additional parts required to perform normal FSE duties
Maintain all company property, including laptop, cell phone, safety equipment and tools in good working condition
Exercise safe working practices and procedures at all times
Conduct on-site training with customer’s personnel to ensure proper operation of equipment
Hold meetings with customers, including scope and exit meetings
Participate in the rotation of weekend on-call duties and after-hours phone support
At Loma’s team environment, frequently communicate between the field and the internal office support staff on technical related issues
Attend refresher training classes and FSE meetings with other service team members to promote continuous improvement of technical and non-technical skillsets
In addition to the duties listed above, the position holder must carry out tasks assigned by their supervisor that are essentially related to their duties
Qualification
Required
High school diploma required
Minimum 3 years of previous experience in a technical capacity or 4 years of military experience required
Knowledge of and experience in diagnosing, troubleshooting, and repairing electro-mechanical equipment and ability to identify root-cause
Take pride in being organized with regards to completion of paperwork, expense reports, etc
Must be self-motivated with an inner drive to exceed expectations
Ability to read, comprehend and interpret complex technical information involving mechanics and electronics. This includes interpretation of schematics and electrical diagrams
Professional communication with an ability to resolve customer issues and defuse conflict
Must be capable of a desire to learn a diverse set of products and continually improving product knowledge
Strong ability to use electronic test equipment such as Multi-meters
Ability to accept changes in a fast paced and changing environment; enjoy taking a hands-on approach in solving problems
Work independently with little supervision while managing difficult and high-pressure customer situations
Proficient with office software applications required
Ability to work overtime and weekends
Must have a valid driver's license and a good driving record
Must be able to travel extensively (80% or more approximately) as required to service our customers
Must be able to work within tight spaces and environments that may be noisy, odorous, dusty, cold and hot on a regular basis
Must be able to lift and/or move up to 60 lbs. regularly
Must be able to stand for long periods of time as well as walk, twist, bend, kneel, crawl, crouch, reach, climb and work in awkward positions on a regular basis
Preferred
Associates degree from a technical school preferred
Field travel experience preferred
Benefits
Medical, dental and vision benefits
401(k) retirement savings program
Paid vacation days, sick days and holidays
Wellness and fitness program
Company Leased Vehicle
Life insurance up to 8x the salary
Advancement opportunities
Educational assistance
Volunteer and matching charitable gifts programs
Employee assistance program
Free entry and discounts to the Chicagoland area museums, zoos, botanic garden, symphony orchestra, lyric opera and popular nationwide theme parks and entertainment attractions
Employee discounts with the ITW key suppliers: cars, computers, appliances and more
Company
Loma Systems
Loma Systems and Lock Inspection have joined forces to become the world’s leading engineering and manufacturing company. It is a sub-organization of Illinois Tool Works.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase