HoYoverse · 2 months ago
Vendor Management Specialist
United States
Full-time
Remote
New Grad, Entry LevelHoYoverse is committed to providing immersive virtual world experiences to players around the world. They are seeking a Vendor Management Specialist to support daily operations with outsourced BPO vendors, track vendor performance, analyze data, and ensure compliance with company standards.
E-Commerce PlatformsVideo Games
Responsibilities
Support daily operations with outsourced BPO vendors handling Customer Service (CS) and Content Moderation (CM) for HoYoverse projects, ensuring smooth communication and coordination
Track and report vendor performance on SLA, quality, productivity, accuracy, and compliance. Help prepare weekly and monthly review reports with data summaries and key insights
Collect and analyze data from different vendor sites to identify trends, issues, and areas for improvement
Work with internal QA and Training teams to review audits, find performance gaps, and follow up on improvement actions. Join calibration and feedback meetings to keep service tone and moderation standards consistent
Coordinate with internal teams (CS, CM, Product, Localization, Policy) on workflow updates, documentation, and operational needs
Support new process launches, testing, and tool rollouts to ensure vendors are aligned with HoYoverse standards
Ensure vendors follow data protection, security, and ethical moderation policies. Escalate risks when needed and keep records of communications, reports, and process updates
Qualification
Required
Recent graduate (Class of 2024/2025) or graduated within one year, holding a Bachelor's degree or higher
Strong interest in the gaming industry, operations management, customer service, or content safety
Strong data sensitivity and analytical skills; able to spot issues from data and eager to learn how to turn findings into clear action plans
Excellent coordination and communication skills with a hands-on, 'get-things-done' mentality and strong execution
Organized, adaptable, and responsible, with a genuine passion for player experience and community well-being
High learning agility and adaptability; able to thrive and grow quickly in a fast-paced, high-change environment and work well under pressure
Preferred
Proficiency in SQL or experience with data tools is a plus
Relevant internship experience is a plus (e.g., data analysis, project management, operations support, BPO industry)
Industry background in tech, e-commerce, gaming, or other fast-paced sectors is preferred
Fluency in both English and Mandarin (written and spoken) is highly preferred to coordinate with regional teams and vendors
Company
HoYoverse
HoYoverse is dedicated to providing players all over the world with immersive virtual world experiences. It is a sub-organization of miHoYo.
Founded in 2021
201-500 employees
H1B Sponsorship
HoYoverse has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (6)
2023 (4)
Funding
Current Stage
Growth StageLeadership Team
Hugh Tsai
CEO
Shi Da
Head of Content Creator Partnerships, North America & LATAM (HoYoCreators)
Recent News
2026-01-03
2025-12-08
Company data provided by crunchbase