Western Alliance Bank · 4 hours ago
Client Services Care Specialist
Phoenix, AZ
Full-time
Onsite
Entry Level
1+ years expWestern Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation, providing a range of banking services. The Client Services Care Specialist will deliver a high level of client service, manage transactions, and respond to inquiries while ensuring compliance with established policies and procedures.
BankingFinanceFinancial Services
Responsibilities
Responsible for accurately and efficiently processing transactions, responding to client inquiries or requests with resourceful and effective client-centric communication, with a focus on assisting, researching, and resolving inquires with professionalism, precision and care
Accept ownership of issues through resolution of all client inquiries either in-person or by using telephone, email, and written correspondence including any additional follow-up. Understand and respond to clients based on the urgency around time-critical situations and escalate issues to engage the appropriate internal resources in a timely manner when necessary
Meet or exceed service level standards including customer service, turn-around time, cross selling goals, risk management and regulatory compliance, audit soundness, and productivity and efficiency. Adhere to client verification procedures to validate/verify the identity of clients prior to releasing information and/or assisting with transactions
Provide support from general navigation to in-depth technical interfaces
Qualification
Required
1+ years of related experience in Customer Service, Branch Banking Operations, Treasury Management Service or similar field
High school diploma required
Entry level knowledge of general banking, loans, treasury management and other commercial banking products and services
Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
Advanced speaking and writing communication skills
Preferred
Experience working in a call center or cash handling preferred
Benefits
Competitive salaries
An ownership stake in the company
Medical and dental insurance
Time off
A great 401k matching program
Tuition assistance program
An employee volunteer program
A wellness program
Company
Western Alliance Bank
Western Alliance Bank is a banking firm that offers commercial and business banking solutions.
Founded in 1994Phoenix, Arizona, USA
1001-5000 employees
H1B Sponsorship
Western Alliance Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (30)
2023 (49)
2022 (28)
2021 (13)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
$400M2025-11-19Post Ipo Debt· $400M
2005-06-30IPO
Leadership Team
Tim Boothe
Chief Operating Officer
Barbara Kennedy
Chief Human Resources Officer
Recent News
2025-12-12
Company data provided by crunchbase