USAJOBS · 1 month ago
IT Specialist (Systems Administration/Customer Support)
Ansbach, Germany, USA
Full-time
Onsite
Entry, Mid Level
$74K/yr - $96K/yr
1+ years expUSAJOBS is seeking an Information Technology (IT) Specialist to perform support duties related to computer networks and client systems. The role involves complex IT support, including installation, configuration, troubleshooting, and customer assistance to meet organizational requirements.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Load and maintain approved firmware/software on multiple end user devices (EUDs) throughout the organization
Provide complex IT support including the installation, configuration, troubleshooting, and customer assistance to support the organization requirements
Create, administer, and repair user and group accounts
Administer user passwords and coordinate with Information System Security Manager (ISSM) on all network and EUD security issues, including assistance in installing and configuring systems security software and patches
Analyze and diagnose difficult and complex firmware, hardware, software, networks and systems problems reported by users pertinent to a wide variety of commercial software applications, operating systems, and IT equipment
Serve as subject matter Expert on multiple information systems running Microsoft Windows 10, Microsoft Windows 11, Microsoft 365 Apps, and a variety of other administration and maintenance products
Participate in meetings with CIO, other IT Specialists, IT Leads, and other Organization Leadership for the purpose of keeping IM/IT Leadership informed on trends and developments on EUDs, networks, and organizational systems
Qualification
Required
One year of specialized experience which includes provide support related to computer networks and client systems with primary knowledge requirement of computer system administration, maintenance, modification, and support, information technology security, configuration management, minor systems/network management, SharePoint page design/management, and related work
Serve as a hand receipt holder for Information Management / Information Technology (IM/IT) equipment located in your area of responsibility
Responsible for assisting in identification of Life Cycle Management (LCM) of IM/IT equipment
The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving
Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, three full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks
Must be able to obtain and maintain a determination of eligibility for a Secret security clearance of access for the duration of employment which includes a background investigation and credit check
This position has a mandatory seasonal influenza vaccination requirement and is therefore subject to annual season influenza vaccinations in accordance with Defense Health Agency Procedural Instruction 6025.34
This position is subject to screening and update of required immunizations
This position requires Temporary Duty (TDY) or business travel approximately 25% of the time away from your permanent duty station
Must comply with the Exceptional Family Member Program requirements as outlined in the DoD Instruction 1315.19
Must be able to satisfy the requirements of the 26JUL12 DODI 1400.25 V1230, DoD Civilian Personnel Management System: Employment in Foreign Areas and Employee Return Rights
Education completed in foreign colleges or universities must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program
Benefits
Relocation expenses reimbursed: Yes—You may qualify for reimbursement of relocation expenses in accordance with agency policy.
Direct Deposit of Pay is required.
Selectees may receive certain foreign area benefits such as: Living Quarters Allowance (LQA) or government quarters, home leave, etc.
Recruitment or relocation incentives MAY be authorized for highly qualified candidates.
Payment of Permanent Change of Station (PCS) costs is authorized, subject to the provisions of the Joint Travel Regulations.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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