Cogent Communications · 11 hours ago
Help Desk Technician – Washington DC
Washington, United States
Full-time
Onsite
Entry, Mid Level
$60K/yr - $65K/yr
2+ years expCogent Communications is a global, Tier 1 facilities-based ISP specializing in high-speed Internet access and Ethernet transport services. The Help Desk Technician is responsible for providing first-level support for client devices and collaborating with IT teams to maintain a reliable IT environment.
InternetService IndustryTelecommunications
Hiring Manager
Meryem M.
Responsibilities
Serve as the initial point of contact for hardware, software, and application issues via phone, email, and ticketing system
Communicate effectively with employees throughout the problem resolution process
Create, modify, and manage Active Directory objects using Windows Server
Deploy, manage, and support endpoint solutions for laptops and mobile devices
Diagnose and repair desktop and laptop hardware issues
Perform IT inventory management and asset tracking
Assist with company cybersecurity initiatives, ensuring compliance on all client devices
Maintain accurate and updated documentation of IT systems, procedures, and configurations
Qualification
Required
Degree in an IT-related field or equivalent professional experience
Minimum 2 years of experience providing 1st-level IT or help desk support
Proficiency in Microsoft desktop operating systems and enterprise applications, including: Windows 11, Windows Server 2016/2019, Microsoft Office 2019/2024, Microsoft Exchange 2013/2019
Strong understanding of PC hardware configuration and setup
Basic networking knowledge (DNS, FTP, TCP/IP, file/print servers)
Hands-on experience with Active Directory account creation and management
Excellent interpersonal, telephone, and face-to-face communication skills
Ability to prioritize tasks and multitask effectively in a fast-paced environment
Strong problem-solving skills with creativity and initiative
Proficiency in English, both written and verbal
Willingness to work after hours or weekends as required
Capable of writing, maintaining, and presenting detailed technical documentation
Knowledge of system tools such as Tanium, Kandji and Anydesk to name a few
Benefits
Health
Dental
Vision
Paid Time Off (PTO)
Short- and Long-Term Disability
Life Insurance
Holidays
Parental Leave
401(k) plan with employer match
Stock options
Employee Assistance Program
Company
Cogent Communications
Cogent is one of the world's largest Internet Service Providers, delivering high quality Internet, Ethernet and Colocation services to more than 138,025 Enterprise and NetCentric customer connections.
1001-5000 employees
H1B Sponsorship
Cogent Communications has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (1)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$393.4MKey Investors
Oak Investment Partners
2025-04-04Post Ipo Debt· $174.4M
2006-03-06IPO
2003-06-19Post Ipo Equity· $41M
Leadership Team
C
Carmen Facciobene
Vice President - Strategic Accounts
Recent News
2025-09-09
2025-08-14
Company data provided by crunchbase