Match · 1 month ago
Sr. Manager, Trust & Safety Operations
Dallas, Texas
Full-time
Hybrid
Mid, Senior Level
$136K/yr - $150K/yr
3+ years expMatch Group is a leading provider of dating products and related services available globally. The Senior Manager, Trust & Safety Operations will lead the Core Operations Social Support and Cross-Brand Appeals functions, overseeing a team and driving operational excellence to ensure a best-in-class experience for members.
Information TechnologyInternetSocialSoftware
Responsibilities
Lead the creation and implementation of a CEO-sponsored, portfolio-wide Social Support function focused on customer service and safety
Define the strategic vision, user experience, operational workflows, tooling requirements, and success metrics to measure and demonstrate ROI
Partner with T&S Policy and Governance teams to oversee vendor operations, policies, processes, and quality, driving continuous improvement across internal and vendor workflows
Collaborate with Workforce and Vendor Management teams to forecast short- and long-term resource needs, ensuring scalability and operational efficiency
Advocate for strategic product improvements and resource reallocations to optimize workflows and reduce operational costs
Work closely with brand moderation, Product, Security, and IT teams to analyze and enhance cross-portfolio workflows and user experiences
Translate operational challenges and process insights into clear, prioritized policy, product, and technical requirements
Develop and champion an AI moderation strategy that aligns with business needs and the organization’s overarching AI mission, vision, and guardrails
Qualification
Required
3+ years of experience managing customer service or trust & safety teams
Proven success building, managing, and optimizing a Zendesk instance
Knowledge of legal and compliance requirements related to content moderation, data privacy, and user safety
Strong track record of designing and improving cross-functional processes across internal and external teams
Excellent problem-solving, analytical, and presentation skills, with the ability to multitask and prioritize effectively
Skilled at distilling complex issues into clear frameworks and actionable plans
Strong business acumen and ability to communicate the operational and business impact of key decisions
A collaborative team player with deep empathy for users and a growth mindset
Preferred
Experience managing social support functions or using social media CRM tools
Benefits
Medical, mental health, and wellness benefits to support your overall health and well-being
Competitive compensation, 100% employer match on 401k contributions up to 10% (cap at $10,000), as well as an employee stock purchase program to help you feel supported in your financial security
Generous PTO and 18 paid holidays so you can unplug
Annual training allowance for professional development and ERG membership opportunities and events so you feel connected and empowered in your work
20 weeks of 100% paid parental leave, fertility, adoption, and child care resources, as well as pet insurance and discounts
We host fun happy hours and company events where our employees get to know each other and build a sense of connection and belonging!
Company
Match
Life at Match is an internet company that offers revolutionary technology services.
1001-5000 employees
H1B Sponsorship
Match has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (11)
Funding
Current Stage
Late StageLeadership Team
M
Margaret Ochoa
SVP, Online Marketing
Recent News
2025-11-11
The Express Tribune
2025-06-30
Company data provided by crunchbase