Related Companies · 2 months ago
Lifestyle Director
West Palm Beach, Florida
Full-time
Onsite
Senior Level
5+ years expRelated Ross is transforming urban life in West Palm Beach and Palm Beach County, creating opportunity for all who live and work here. The Lifestyle Director serves as the central connector between hospitality, marketing, and community, curating exceptional daily experiences for residents and tenants while ensuring a refined service culture that mirrors five-star hospitality.
Commercial Real EstateConstructionProperty DevelopmentReal EstateRentalSales
Responsibilities
Serve as each building’s lifestyle ambassador, embodying a refined service culture that mirrors five-star hospitality
Build lasting relationships with residents, tenants, and their teams to understand their unique organizational cultures and individual needs
Fulfill daily concierge requests and provide bespoke recommendations for dining, cultural events, local experiences, and personal or business services
Maintain a consistent presence throughout residential and office common areas to foster engagement and approachability
Ensure the Related Life platform is leveraged to connect people with amenities, services, and curated experiences
Work with the Program Director to design and oversee a tailored executive experience program offering exclusive access, amenities, and privileges
Curate partnerships with luxury brands, private clubs, wellness providers, and premium travel service providers
Coordinate executive events such as invitation-only dinners, private behind-the-scenes tours, leadership wellness sessions, and private cultural experiences
Navigate executive-use amenities (lounges, boardrooms, valet, or wellness suites) to ensure discreet, seamless service
Handle all executive interactions with the highest degree of confidentiality and professionalism
Partner with acquisition marketing, leasing, and tenant experience teams to create a cohesive onboarding experience for new residents and tenants
Welcome new companies and key decision-makers, providing a personalized introduction to the property’s amenities, services, and community
Provide 360° lifestyle support, including: Housing introductions and neighborhood guidance, School and activity referrals for children, Local dining, fitness, and service recommendations, Community and cultural integration resources
Develop curated welcome kits and “settling-in” programs that reflect the property’s luxury positioning
Build, own, and manage relationships with key partners and preferred vendors, including hospitality providers, wellness brands, and community organizations
Negotiate partnerships that deliver exclusive benefits and elevate the resident and tenant experience, collaborating with the Retail and Sponsorship teams as needed
Oversee partnership activation, ensuring that all collaborations align with the Related Life brand’s premium positioning and standards of excellence
Collaborate with building operations teams to monitor the service quality of building amenities such as lounges, conference centers, rooftops, and wellness spaces
Partner with the Customer Experience team to ensure every touchpoint — from lighting to service style — reflects the sophistication and comfort of a high-end hospitality brand
Continuously analyze usage and feedback to evolve amenity and service offerings
Own and oversee the CRM system to ensure accurate tracking of concierge request fulfillment, engagement, participation, and partnership value across both office and residential environments
Use data to inform programming, refine offerings, and demonstrate the measurable impact of lifestyle initiatives
Collaborate with the marketing and operations teams to optimize CRM functionality for community management, communications, and reporting
In conjunction with the Program Director, plan and execute a dynamic annual calendar of lifestyle programming - wellness, networking, cultural, sports-oriented, and philanthropic events - across both portfolios
Integrate executive-level events strategically within the overall calendar to maintain exclusivity and impact
Enlist preferred vendors and collaborate with premium local and national partners to deliver high-quality, brand-aligned experiences
Promote participation through digital platforms, social media, and on-site activations that bring the Related Life brand to life
Track engagement and satisfaction across programs, events, and concierge services within the CRM
Provide regular reports to senior leadership on program performance, retention impact, and ROI
Leverage data insights to continuously evolve the experience strategy and reinforce Related Ross’s reputation for excellence
Qualification
Required
Bachelor's degree in Hospitality Management, Marketing, Communications, or a related field
5–8+ years of experience in luxury hospitality, lifestyle management, private membership, or tenant experience
Proven ability to work with C-suite executives and manage confidential, high-touch requests
Experience collaborating across marketing, leasing, and property teams to align strategy and service delivery
Deep local knowledge of premium services, restaurants, wellness, and cultural offerings
Exceptional interpersonal skills, discretion, and service intuition
Professional polish and presentation consistent with luxury brand standards
Proficiency with tenant experience platforms, CRM systems, and digital engagement tools
Benefits
Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities
Company
Related Companies
Related Companies is a global real estate and lifestyle company defined by innovation and the most prominent privately-owned real estate firm in the United States.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Zussman
Chief Financial Officer
Jennifer Tuhy
CFO - Hudson Yards
Recent News
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