Apply on Employer Site

CareFirst BlueCross BlueShield · 9 hours ago

Account Manager II - CFA (Remote)

United States

Full-time

Remote

Mid Level

$52K/yr - $84K/yr

3+ years exp

CareFirst BlueCross BlueShield is a health insurance provider seeking an Account Manager II. This role is crucial in the Account Management Team, responsible for promoting products and services, growing group enrollment, and maintaining relationships with strategic clients.

Health CareNon ProfitService Industry

No H1B

Responsibilities

The Account Manager is directly responsible for aggressively growing group enrollment by marketing to the clients associate base

This role leads and conducts employer and employee educational and communication meetings independently with varying locations

Requires discretionary judgement to deliver superior client experience, traveling to in and out of state locations to meet client requirements and expectations

They are an integral partner of the account management team for new and renewed business, in sales strategy and benefit design modeling

Autonomously utilizes the benefit of expertise, business acumen and knowledge base as a tool set to resolve complex client requirements and issues

Build and maintain a strong cultivated relationship with clients, acting independently as a trusted advisor

Takes the lead to developing strategy for renewal events which can include goal setting, timeframe analysis, implementation requirement outlines to ensure successful set up of new products and services

The Account Manager works in consultation with internal and external resources to oversee resolution of escalated issues

They assess and determine the risk of an issue to identify impact to the company and client

They will then work collaboratively with the client, whether the issue is global or isolated, and determine ultimate resolution

Facilitate and work independently in partnership with external clients leading benefit analysis and development of structured programs to engage members, including open enrollment strategy, wellness services deployment, implementation oversite acting in a consultative role to strengthen relationships and maximize value realization on behalf of client

Disseminate understanding of legal developments and/or changes with regulations related to insurance carriers and Federal and State laws affecting clients, policies, and procedures to ensure compliant administration of benefit programs

Qualification

Active healthLife licenseSales experienceBenefit administrationMicrosoft WordMicrosoft ExcelCustomer serviceCommunication skillsProblem-solvingOrganizational skills

Required

CANDIDATES MUST LIVE IN THE MD, DC, NORTHEN VA AREA IN ORDER TO TRAVEL INTO THE OFFICES AND FOR CLIENT MEETINGS AND STAFF MEETINGS

ACTIVE HEALTH AND LIFE LICENSE IS REQUIRED

Education Level: Bachelor's Degree OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience

3 years experience in sales, sales support, implementation, benefit administration or Account Management

Current health and life license for the jurisdictions of Maryland, DC, and Virginia

Superior communication skills and knowledge of employee benefits issues necessary to effectively communicate with clients, insurance carriers and prospects concerning employee benefit lines of coverage

Ability to solve problems, strong organizational skills, detail oriented, responsive and self-motivated, works independently as well as part of a team

Proficiency with Microsoft Word and Excel is required

Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time

Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence

Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging

20% both local and nationwide travel is required to meet customer's needs throughout the year. During Q4, up to 70% of work will require travel

Must be eligible to work in the U.S. without Sponsorship