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CareFirst BlueCross BlueShield · 1 hour ago

Senior Systems Administrator - Ariba (Remote)

United States

Full-time

Remote

Senior Level

$81K/yr - $161K/yr

5+ years exp

CareFirst BlueCross BlueShield is seeking a Senior Systems Administrator to assist with the development and maintenance of unique software platforms. The role involves operational governance oversight, data reporting, system maintenance, and collaboration with internal and external stakeholders.

Health CareNon ProfitService Industry

No H1B

Responsibilities

Responsible for operational governance oversight

Provide advisory support in the identification of control improvement and governance opportunities

Maintain documentation for governance and re-performance ability by leveraging the system software solution

Coordinate and conduct internal operational/process level audits

Continuously analyze and align all functional area policies, procedures, SOPs, workflows and systems to ensure compliance and alignment with regulations, contractual commitments and mandates

Review complex business processes, identify, document, and elevate the presence of risks and controls, and/or management controls in each functional area to mitigate any risk or exposure

Assists in the diagnosis and resolution of problems and works with the system software vendor to implement solutions

Test/validate changes to correct or enhance systems

Work with Subject Matter Resources in interacting with customers, (internal & external)

Elicit, review, analyze, interpret, and document requirements for business/system needs

Perform business and technical designer functions, including contributing to both the business and technical architecture components, supporting functional area business process specialists, architects, product and technology specialists

Extract data from the system software solution and develop front end presentation and dashboarding

Work with system vendor and internal stakeholders to isolate and solve design problems or data anomalies encountered during testing and implementation stages

Assist in the creation of test cases to validate changes made to correct or enhance the system software solution

Serve as Subject Matter Resources in customer interaction (internal & external)

Responsible for gaining the ability to navigate the system software application along with a full understanding of the objectives system software application and communicating those objectives and requirements

Assists in the analysis of existing workflows as well as the implementation of new workflows

Ensures the application’s solutions for compliance management are identified and understood, communicated and adopted corporate-wide

Responsible for developing and delivering ad-hoc reports with analysis on a regular basis, or as requested

Day to day maintenance of application content along with associated documentation

Develop training materials and provide guidance and direction to all associate users for general use of the application

Performs as the day-to-day maintenance of the system software platform

Responsible for ongoing day to day routine maintenance of the system software application including but not limited to user assistance, training, assisting with testing, workflows, monitors user feedback and addresses user questions; navigating all aspects of the application; and proactively identifies future opportunities and enhancements to the application

Collaborates with the system vendor for initializing any subsequent software system upgrades or new application modules

Ensures appropriate product-related training and documentation are made available to end users

Communicates technical and business problems clearly and in a concise manner to achieve resolution

Qualification

Systems administrationData reportingSystem securityOperating systems knowledgeCommunicationProblem-solving ability

Required

Bachelor's Degree in Computer Science, Business or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience

5 years' experience in a systems administration or closely related role

Knowledge of system security and data backup/recovery

Excellent communication skills both written and verbal

Knowledge of various operating systems and platforms

Ability to recognize, analyze, and solve a variety of problems

Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence

Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging