This job has closed.

Blue Shield of California · 1 day ago

Sr. Director, Digital Employee Experience

California, United States

Full-time

Hybrid

Director/Executive

15+ years exp

Blue Shield of California is seeking a Sr. Director of Digital Employee Experience to lead the transformation of its digital ecosystem. This role focuses on embedding AI into employee and developer experiences, enhancing productivity, and ensuring high-quality service delivery across all digital touchpoints.

Financial ServicesHealth InsuranceNon Profit

H1B Sponsor Likely

Responsibilities

Champion the use of AI across all employee and developer touchpoints, including AI conversational agents, AI-assisted ticket resolution, and predictive support workflows

Drive the evolution of the developer workstation to include AI coding assistants, automated environment setup, and AI-driven productivity insights

Evaluate emerging AI technologies and bring forward the capabilities that most accelerate business value

Establish a clear roadmap for modern workplace technologies, including collaboration tools, endpoint experiences, and developer platforms

Build a shift-left support model powered by automation, self-healing capabilities, and intelligent LLM-based knowledge systems

Ensure a seamless, intuitive, and consistent experience across all digital touchpoints

Oversee planning, service delivery, operations, and financial performance for the organization

Ensure service levels are met through proactive monitoring, reliable operational processes, and rapid service restoration

Continuously evaluate and enhance usability, adoption, and satisfaction with core tools

Serve as a trusted advisor and expert consultant to business and engineering teams, helping translate needs into user-centric solutions

Work cross-functionally to design reusable patterns, integration frameworks, and scalable approaches to employee experience technologies

Use data and insights to anticipate support needs, identify trends, and implement improvements

Develop and maintain methodologies, processes, and best practices for delivering and supporting employee-facing services

Oversee asset management programs, ensuring licensing, procurement, and deployment practices maximize ROI

Ensure all digital experience systems align with compliance, security, and architectural standards

Qualification

AI-enablementDigital workplace technologiesOffice 365Process engineeringCloud productivity suitesEnterprise collaboration toolsDesktop engineeringMobile device managementExceptional communication skillsCreative problem-solvingTeam leadershipAdaptability

Required

MS in Computer Science, IT, MIS, or equivalent experience

15+ years in IT, including 8+ years building and leading high-performing technical teams

Demonstrated success as a technology evangelist, driving adoption of modern workplace, collaboration, and developer capabilities

Deep experience with AI-enablement across employee support, digital workplace technologies, and/or developer ecosystems

Significant experience with Office 365, cloud productivity suites, enterprise collaboration tools, and modern endpoint management

Proven ability to lead change in a dynamic environment and translate emerging technologies into measurable business value

Strong experience with process engineering, automation, tool consolidation, and operational excellence

Thrives in fast-paced environments with prior experience in start-up culture, bringing adaptability and innovation to the team

Background in software product and services with a strong understanding of delivering customer-focused solutions

Hands-on understanding of desktop engineering, mobile device management, content/search platforms, and workflow technologies

Experience implementing and maturing asset management programs to optimize spend and utilization

Broad knowledge of system design, analysis, development, testing, and implementation

Exceptional written and verbal communication skills with the ability to influence senior leaders and inspire teams

Company

Blue Shield of California

Glassdoor3.8

Blue Shield of California is a health insurance service provider.

Founded in 1939

San Francisco, California, USA

5001-10000 employees

https://www.blueshieldca.com

H1B Sponsorship

Blue Shield of California has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2022 (41)

2021 (20)

2020 (31)