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Peraton · 8 hours ago

VTC Engineer

Arlington, VA

Full-time

Onsite

Mid, Senior Level

$80K/yr - $128K/yr

5+ years exp

Peraton is a next-generation national security company that drives missions of consequence. They are seeking a VTC Engineer responsible for configuring, managing, monitoring, and maintaining government Command and Control conference rooms and video-teleconferencing endpoints.

Information TechnologyRobotics

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Tier II phone support of reported customer incidents supporting network conference room video systems, desktop video systems, video conferencing systems, video gateways, and video control systems

Provide End User support, to include in-room and external network support with graphical user interface access and operability; troubleshooting, scheduling and administering video teleconferences

Conduct testing and configuration of existing VTC hardware, including application of security controls, generation and application of security certificates, and specialized configuration testing for individual platforms

Perform patch and firmware upgrades of VTC devices, break/fix support and daily operations and management support, including onsite assistance for special events

Testing and evaluation of video infrastructure equipment such as multi-controller units, meeting systems, video content servers, and video control systems

Testing and evaluation of video endpoint devices and associated peripherals

Documentation and reporting of all associated testing activities

Develop and provide training to end users on the various endpoint devices

Qualification

TS/SCI Security ClearanceVOIP Protocols SIPVOIP Protocols H.323Cisco CUCM supportCisco Telepresence support8570 compliant certificationUnified Communications ImplementationGateway Solution ImplementationWiresharkNetworkingEnd User supportTraining developmentTroubleshooting VTC equipmentIncident managementChange managementDocumentation

Required

An active/current TS/SCI Security Clearance is required

Bachelors degree in computer science or related field and 5+ years of related experience or a commensurate combination of education, training and experience, is required; four years of relevant experience in the above-cited duties may be substituted in lieu of a degree

A current 8570 compliant certification

At least five (5) years of experience with VOIP Protocols (SIP, H.323), Unified Communications Implementation, Gateway Solution Implementation, PABX / PSTN, Wireshark, SIP, Networking

Minimum of three (3) years of experience in support of Cisco CUCM environment for video collaboration

Minimum of three (3) years of experience in support of Cisco Telepresence, Video Communications and Meeting Server management

Minimum of two (2) years of experience interacting with high-profile executives and addressing video conferencing support needs

Minimum of two (2) years of experience working with encoding and decoding streaming technology

Minimum of two (2) years of troubleshooting and repairing of VTC equipment (Voice, video, and conference room control equipment)

Preferred

Five (5) years of experience in support of Cisco CUCM environment for video collaboration

Five (5) years of experience in support of Cisco Telepresence, Video Communications and Meeting Server management

Technical certification in Cisco Voice and Video Engineering

Direct experience with Cisco Telepresence Management System, Video Control Server, Cisco Meeting Server, WebEx Pro desktop video systems, and WebEx Pro system CODECs

Experience with the ITIL library in support of incident and change management

Experience with a maintenance ticketing system to manage incidents and problems

Knowledge of Solarwinds, Splunk, and Variphy monitoring systems

Previous experience supporting a government and/or Department of Defense customer