Fanatics · 11 hours ago
Senior UX Researcher
Los Angeles, CA
Full-time
Onsite
Senior Level
$140K/yr - $175K/yrFanatics Collectibles is reshaping the sports trading card and collectibles industry. They are seeking a Senior UX Researcher to lead research into the systems, stakeholders, and processes that power how sports trading cards are planned, designed, manufactured, and sold.
eSportsManufacturingRetailSporting GoodsSports
Responsibilities
Lead deep-dive research into the end-to-end lifecycle of sports trading cards — planning, design, manufacturing, distribution, and sales
Map internal processes, stakeholders, roles, and pain points to identify where systems and tools can create the most impact
Collaborate with product managers to frame the right problems and validate solution spaces
Apply service design and system design methods to clarify complex workflows and dependencies
Develop journey maps, service blueprints, and stakeholder diagrams to create shared visibility across teams
Translate findings into actionable frameworks that guide product and operations strategy
Conduct interviews, workshops, contextual inquiries, and observational research with internal stakeholders
Use mixed methods to synthesize insights, balancing qualitative depth with quantitative validation
Create artifacts (maps, frameworks, narratives) that clarify complexity and inspire confidence in decision-making
Partner with product, design, engineering, and operations to ensure insights translate into action
Facilitate workshops to align stakeholders and build consensus around priorities
Evangelize research through clear storytelling, ensuring leaders and teams see themselves in the insights
Qualification
Required
Expertise in service design and systems thinking, with experience applying these in real-world contexts
Experience leading research in operational or enterprise settings (manufacturing, supply chain, B2B tools, or other complex ecosystems)
Fluency in both strategic discovery (framing problems, mapping systems) and tactical evaluation (testing concepts, validating solutions)
Skilled in facilitating cross-functional workshops and building shared understanding
Data-driven mindset—comfortable defining, measuring, and optimizing service KPIs
Experience with service design tools: journey mapping, service blueprints, stakeholder analysis
Experience with mixed methods: interviews, contextual research, surveys, concept testing
Experience with collaboration & visualization tools: Figma, Miro, Notion
Experience with analytics & synthesis tools: AI-assisted tools, repositories, insight libraries
Company
Fanatics
Fanatics is a sports merchandise retailer that manufactures fan gear and jerseys across retail channels. It is a sub-organization of Kynetic.
Founded in 2002
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$4.9BKey Investors
Clearlake Capital GroupNational Football LeagueAlameda Research
2022-12-06Private Equity· $700M
2022-03-02Private Equity· $1.5B
2022-01-01Series Unknown· $10M
Leadership Team
J
Joseph Bozich
Advisor to Chief Executive Officer
Michael Mahan
CEO
Recent News
Rochester Business Journal
2025-12-24
2025-12-24
Company data provided by crunchbase