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Penske Truck Leasing · 6 hours ago

Customer Service Coordinator-Service Writer

Spokane, WA

Full-time

Onsite

Entry, Mid Level

$28/hr - $28/hr

2+ years exp

Penske Truck Leasing is a premier global transportation provider dedicated to customer success. The Customer Service Coordinator for the Spokane Valley branch is responsible for scheduling preventative maintenance requests, coordinating outside repairs, and managing the shop work plan to maximize productivity and customer satisfaction.

Financial ServicesLeasingRental

H1B Sponsor Likely

Responsibilities

Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity

Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues

Assure that all Penske Rental units are maintained and prepared for customers

Ensure parts are available for scheduled work

Hold vendors accountable for quality and adherence to schedule for outside work

Provide customer service, assuring customers are satisfied and will return for additional business

Maintain shop productivity by optimizing the work plan

Coordinate with district billing clerks as necessary

Other projects and tasks as assigned by supervisor

Qualification

Customer service experienceMechanical experienceSupervisory experienceService department administrationASE certificationService scheduling programsHigh School diplomaTechnical School DegreeBachelors Degree

Required

2 years of customer service experience required

At least 1 year of hands on mechanical experience required

High School diploma or equivalent required

The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management

The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice

Regular, predictable, full attendance is an essential function of the job

Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required

Preferred

2 years of supervisory experience preferred

At least 2 years of service department administration preferred

Associates Degree, Technical School Degree, or Bachelors Degree preferred

ASE certification preferred

Prior experience with service scheduling programs and diagnostic programs preferred

Benefits

Our excellent benefits plan keeps associates and their families happy, healthy, and secure.

Company

Penske Truck Leasing

Penske Truck Leasing is a transportation solutions company that offers truck leasing, rental, and logistics services.

Founded in 1969

Reading, Pennsylvania, USA

10001+ employees

https://www.pensketruckleasing.com

H1B Sponsorship

Penske Truck Leasing has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (47)

2024 (53)

2023 (49)

2022 (39)

2021 (17)

2020 (12)