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Stinson LLP · 9 hours ago

Director of Legal Support Services

Minneapolis, MN

Full-time

Onsite

Senior Level, Lead/Staff

$137K/yr - $185K/yr

10+ years exp

Stinson LLP is seeking a Director of Legal Support Services, responsible for delivering exceptional client service through strategic direction and leadership of various legal support teams. This role focuses on operational efficiency, client satisfaction, and developing top-tier talent within the firm.

CommercialConsultingFinanceLegal

Culture & Values

Responsibilities

Provide strategic leadership and day-to-day guidance to the legal support leaders who oversee Legal Administrative Assistants, Paralegals, Office Managers and Work Product Support teams

Establish and monitor performance standards through leadership to ensure timely, accurate, and high-quality service delivery

Identify opportunities for continuous improvement in workflows, staffing models, and service delivery methods to drive efficiency and scalability, partnering closely with leaders on execution

Serve as a key point of contact for internal clients (attorneys and firm leadership) regarding support service delivery and performance, in partnership with leaders

Foster a client-centric culture within all legal support functions by coaching leaders to reinforce responsiveness, accountability, and high service quality

Proactively partner with leaders to gather, analyze, and implement improvements from feedback to align service delivery with attorney and client needs

Develop and work with leaders to execute strategic goals for Legal Support Services aligned with the firm’s broader objectives, including revenue generation, talent strategy, and operational efficiency

Participate in firm wide strategic initiatives, representing the voice of legal support and contributing to cross-functional planning

Lead and oversee large-scale projects to improve operational processes, implement new technologies, or enhance services, ensuring alignment with firm priorities and effective change adoption across legal support services

Provide strategic direction to the Senior Legal Support Services Manager to ensure consistent implementation of Legal Administrative Assistant team structures, programs, and best practices across all offices

Ensure staffing, training, and performance management practices are aligned with firm wide standards, while allowing for flexibility to meet local office needs

Contribute to the development and communication of policies, procedures, and resources that promote consistency, efficiency, and a unified approach to service delivery firm wide

Lead efforts to recruit, retain, develop, and coach legal support leaders, ensuring they are equipped to manage and develop their teams effectively

Oversee the design and implementation of legal support leader’s career progression frameworks, performance evaluation input, and incentive structures to drive engagement and retention

Ensure legal support leaders have the resources and training needed to deliver strong performance management, coaching, and development of their respective teams

Collaborate with IT and Innovation teams to evaluate and implement technology solutions that enhance support services (e.g., workflow automation, document management tools, AI-assisted support), coordinating adoption through leaders

Champion change management initiatives to ensure successful adoption of new tools and processes

Define and track key performance indicators (KPIs) to measure effectiveness, productivity, and quality across support teams, guiding leaders to ensure accurate data, visibility, accountability, and continuous improvement in service delivery

Use data-driven insights to inform decision-making, identify trends, and implement process improvements to optimize performance and operational efficiency

Regularly report on performance, progress toward strategic goals, and client service outcomes to firm leadership

Work cooperatively with other departments and individuals in the firm

Performs other duties as assigned

Qualification

Legal support servicesLaw firm operationsLeadership experienceLegal technology toolsProcess improvementsCustomer service orientationInterpersonal skillsCommunication skillsOrganizational skillsProblem-solving skills

Required

Bachelor's degree required

10+ years of experience in legal support services or law firm operations, including 5+ years in a senior or large-team leadership role

Proven record of managing large, diverse teams in a professional services or law firm environment

Strong understanding of law firm operations, legal practice areas, and client service standards

Demonstrated ability to lead change, develop strategy, and implement process improvements that increase efficiency without compromising quality

Excellent interpersonal, communication, and leadership skills

High proficiency in legal technology tools and platforms (e.g., document management and docketing systems, workflow tools, Microsoft Office Suite)

Preferred

JD, MBA, or advanced degree in Legal Administration, Business, or related field preferred

CompuLaw and BigHand experience preferred

Professional services and/or law firm experience

Experience managing multiple departments

Benefits

Medical, dental, and vision health plans

Medical savings accounts

Firm-provided Employee Assistance Program (EAP), Wellness Program, and Caregiving Support Concierge Services

Employer-paid life insurance and AD&D

Short- and long-term disability benefits

Generous paid time off for holidays, vacation, bereavement, jury duty, and paid leave for sick and safe time, parental, and military

Excellent work-life programs, including service bonuses, back-up child, elder, and pet care, and an employee discount program

Company

Stinson LLP

Stinson LLP collaborates with clients ranging from individuals and privately held enterprises to national companies and international public corporations.

Founded in 1878

Minneapolis, Minnesota, USA

501-1000 employees