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SanMar · 2 hours ago

Support Technician II, DC

Irving, TX

Full-time

Onsite

Entry Level

1+ years exp

Sanmaremployeeopenings is seeking a Support Technician II to provide Tier I and Tier II technical support for their Distribution Center. The role involves managing IT-related support requests, troubleshooting issues, and assisting staff with technology problems.

ApparelFashionProduct DesignRetail

Responsibilities

Answer incoming calls/emails for IT-related support

Consistently manage and prioritize job (ticket) requests in teams and personal queue

Clearly document issue description, troubleshooting steps and resolution details in each support ticket

Perform desk-side support and IT equipment moves as necessary

Assist with meeting room AV setup and instruction

Provide assistance to staff and users in solving computer and warehouse technology problems

Provide installation and support of computer hardware and software (including peripheral devices such as printers)

Train staff and users to work with computer systems and programs

Partner with HR to ensure IT resources are available for new hires and terminations are processed in a timely manner

Complete various project-related duties as assigned

Perform other duties as assigned

Comply with all policies and standards

Qualification

IT support experiencePC hardware troubleshootingIT certificationsMicrosoft Windows OSMicrosoft Office SuiteMac OS XBasic networkingCustomer serviceProblem diagnosisCommunication skillsOrganization skills

Required

1-3 years of IT support experience (Service Desk, Help Desk, or Call Center) or equivalent education/training

Experience troubleshooting PC hardware and software issues

Ability to provide excellent customer service and maintain a positive, supportive attitude towards the company, job, customers, and co-workers

Must create a high level of user satisfaction through accurate and timely follow up, strong technical skills, good customer communication, and relationship building

Excellent verbal and written communication skills

Excellent organization skills: demonstrating the ability to multi-task and prioritize daily responsibilities

Ability to work well under pressure

Ability to complete tasks in a thorough and timely manner

Ability to thrive in a dynamic, constantly changing environment

Ability and energy to work on multiple concurrent projects and switch focus as necessary

Ability to work efficiently with minimal supervision

Proficient knowledge of: Microsoft Windows OS, Mac OS X, and Microsoft Office Suite; PC and Apple devices and peripherals; Microsoft Windows and Microsoft Office; basic networking and connectivity; basic computer security practices; Android OS

Ability to quickly diagnose and fix problems

Ability to follow through and document issues as well as resolutions

Occasional after-hours and weekend work may be required