ASM Research · 4 months ago
Sr Triage Consultant Supervisor
Arlington, VA, 22203, United States
Full-time
Onsite
Senior Level
6+ years expASM Research is seeking a Sr Triage Consultant Supervisor to supervise a team providing assistance and consultation on non-medical counseling and employee assistance programs for military service members and their families. The role involves training, coaching, and evaluating the performance of direct reports while ensuring compliance with established protocols and maintaining high service quality.
Information Technology & Services
No H1B
U.S. Citizen Only
Responsibilities
Hires, trains, coaches, counsels, and evaluates the performance of direct reports
Ensures performance guarantees are met or exceeded. Interfaces with external and internal customers to ensure optimal efficiency of service
Acts as a liaison with internal departments. Assists in the development and implementation of policies and procedures
Facilitates and participates in staff training
Participates in staff meetings and clinical conferences
Supports quality and risk management to meet call center target metrics
Ensures complete and accurate documentation in case management system (CMS)
Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations
Demonstrates understanding of military culture and addresses Service members by their rank, thanks Service members and their families for their service, and has excellent empathic listening skills paired with appropriate clinical interventions
Follows established protocols and completes all annual compliance requirements such as External Certification Authority (ECA) renewal as well as annual training such as Cyber Awareness and PII to ensure access to the CMS system is maintained
Qualification
Required
Master's degree in social work and Family Therapy, Counseling, or other human services field
Unrestricted state Licensure to practice independently (LCSW, LPC, LMFT) required
Minimum 3 years post-graduate work experience in counseling, social work, and mental health services plus additional minimum of 3 years' experience in supervisory or leadership position
Must be a U.S. Citizen
Knowledge of mandated procedures for child and elder abuse situations
Exceptional written and verbal communication skills
Strong MS Office skills (Word, Excel, PowerPoint) and ability to type 50 wpm
Excellent organization and time management skills
Comply with all HIPAA regulations
Ability to obtain a Public Trust clearance
Preferred
Certified Employee Assistance Professional (CEAP)
Prior experience working with military and/or Veterans populations
Military spouse or family member experience in a military community highly desirable
Company
ASM Research
ASM Research, an Accenture Federal Services Company, is an information solutions integrator and a leading provider of innovative technology solutions and advanced analytical services for the Federal government.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Eugene Bailey
BMC-Operator
Michael Robinson
CIO
Recent News
2023-12-24
2023-12-24
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