LogistiVIEW · 2 months ago
Support Analyst
Cary, NC
Full-time
Onsite
New Grad, Entry LevelLogistiVIEW is a Supply Chain software company focused on empowering customers in Warehousing/Distribution, Manufacturing, and Retail with advanced technologies. The Support Analyst role involves managing client issues, providing technical expertise, and ensuring high levels of customer service while troubleshooting hardware and software problems.
Augmented RealityComputer VisionInformation TechnologyMachine LearningRoboticsSoftwareSupply Chain ManagementTransportationWarehouse AutomationWarehousing
Responsibilities
Provide expertise for the resolution of technical problems including interpreting, troubleshooting, and repair of complex issues in a 24/7 operation
Document and records client issues to promote transparency and understanding of technology issues
Facilitate equipment ordering and Return Merchandise Authorization (RMA) process
Partner with the development teams to reduce and resolve reoccurring issues
Review code to diagnose and reverse engineer issues for prompt resolution
Escalate technical issues if additional expertise is needed
Deliver a high level of customer service and satisfaction under limited supervision
Participate in an on-call rotation to provide timely support during non-business hours
Qualification
Required
Technical Knowledge: SQL and Java
Effective Verbal and written communication skills
Strong problem-solving ability and high-level communication with customers
Strong ability to handle multiple requests simultaneously
High level of confidentiality regarding sensitive customer information
Self-motivated, including taking ownership of open tickets and ensuring incidents are fully resolved
Bachelor's degree (or equivalent job experience) in Computer Science, Software Engineering, Information Technology, or related fields
Able to travel 10-15% for client events
Preferred
Experience with mission critical enterprise applications highly preferred
Benefits
100% employer paid Medical and Dental premiums
Simple IRA retirement plan with company match
Continuous learning and development opportunities
Company
LogistiVIEW
LogistiVIEW is an execution platform that automates flow and execution of work in manufacturing, distribution, and retail operations with AI
Founded in 2014
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$3M2025-04-28Seed· $3M
2023-10-02Seed
Leadership Team
Seth Patin
CEO and Founder
David Erickson
Chief Technology Officer
Recent News
2025-08-06
Google Patent
2025-02-16
Company data provided by crunchbase