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ASM Research · 3 months ago

JavaBatch Technical Operations

San Antonio, TX, 78238, United States

Full-time

Onsite

New Grad, Entry Level

0+ years exp

ASM Research is seeking a JavaBatch Technical Operations professional to support their information technology and systems infrastructures. The role involves monitoring, troubleshooting, and resolving issues while collaborating with other specialists and implementing standards for computer operations.

Information Technology & Services

Responsibilities

Monitors and supports the information technology and systems infrastructures

Conducts analysis including planning, designing, and evaluating a variety of information technology tools

Responds to triage requests submitted by Tier I and II specialists to provide guidance and support for system needs and upgrades

Troubleshoots and resolves problems in an efficient manner with minimal supervision and escalates items that are more complex and works in partnership to reach resolution

Implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters

Runs tests on and maintains operating system and related software

Schedules, performs, and monitors system backups and, when necessary, performs data recoveries

Performs root cause analysis, diagnostics, and monitoring on various production systems

Actively engaged in the planning and designing of new platforms and integrating new technologies into existing infrastructure. May evaluate new technologies and releases

Effectively creates and maintains relevant systems documentation and user guides

Assists with creating and reviewing technical system recovery plans to reduce down time if an outage were to occur

Reviews the problem management register and identifies actions

Interest or motivation to learn and apply scripting methodologies to automate tasks

Qualification

LinuxRHEL Operating SystemsScripting languagesCloud infrastructureOracle SQLAnsible TowerPython AutomationCustomer serviceTechnical communication

Required

Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience

0-3 years of experience in information technology, systems administration or other IT related field

Must have some hands-on experience with Linux

Familiarity with scripting languages like bash, python, or javascript

Strong knowledge of RHEL Operating Systems and containerization

Applies standard methodology, techniques, procedures and criteria

Ability to analyze, troubleshoot and resolve basic/routine system hardware, software or networking related problems

Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a project participant

Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees

Exceptional customer service skills

Preferred

Experience preferred with cloud infrastructure, digital workspace, and storage technology

Intermediate level proficiency with Linux

Beginner level proficiency with Oracle SQL, Ansible Tower, and Python Automation

Company

ASM Research

Glassdoor3.8

ASM Research, an Accenture Federal Services Company, is an information solutions integrator and a leading provider of innovative technology solutions and advanced analytical services for the Federal government.

Founded in 1978

Fairfax, Virginia, US

1001-5000 employees