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Spectrum · 2 weeks ago

Customer Service Representative, Reliability (Onsite February Start)

Morrisville, NC

Full-time

Onsite

Entry Level

1+ years exp

Spectrum is a leading provider of communication and entertainment products for residential and business customers. The Customer Service Reliability Representative will provide exceptional support by troubleshooting service issues and handling billing inquiries, ensuring a positive experience for customers.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Continuously learning and turning that knowledge into customer service wins

Uncovering customer needs, creating solutions, and resolving problems

Making a positive impression on customers through a best-in-class experience

Representing a Fortune 100 company with professionalism and courtesy

Working in an open, friendly environment with a supportive, energetic team

Manage multiple customer interactions professionally and efficiently

Demonstrated organization, time management, and interpersonal skills

Handle multiple tasks

Ability to work a variety of schedules including nights, weekends, and holidays

Qualification

Customer serviceTechnical supportCall center experienceTime managementMulti-taskingEnglish proficiencyInterpersonal skillsProblem solving

Required

Education: High school diploma or equivalent

Language: Ability to read, write, speak and understand English

Skills: Manage multiple customer interactions professionally and efficiently; Demonstrated organization, time management, and interpersonal skills

Abilities: Handle multiple tasks

Schedule: Ability to work a variety of schedules including nights, weekends, and holidays

Preferred

Minimum one year of call center or equivalent experience

Customer service/technical support experience; Call Center Experience; Cable operations and/or telecommunications experience

Benefits

Comprehensive pay and benefits package

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees