Optimum · 2 months ago
Cash Management Specialist
Bethpage, NY
Full-time
Onsite
New Grad, Entry Level
$33K/yr - $55K/yrOptimum is a leader in the connectivity industry, seeking enthusiastic professionals to join their team. The Cash Management Specialist will support customers and internal groups in processing and reconciling customer cash payments, while providing excellent customer service and resolving payment processing issues.
Telecommunications
No H1B
Responsibilities
Evaluate, research and resolve customer payment processing issues via on-line web tools and data provided from reports
Responsible for maintenance of customer payment options, including: reporting billing & processing system issues that hinder the performance of the database
Coordinate adjustments and payment applications of customer accounts consistent with department standards and procedures
Process manual local area payments, bulk management invoicing, lockbox exceptions, and credit cards
Responsible for deposit preparation, including daily transmittal forms, deposit slips, and pick up logs
Responsible for balancing lockbox deposits and following department process and procedure to address discrepancies
Manage internal mailboxes, phone calls, faxes and subscriber inquiries ensuring issues are resolved within compliance
Provide customer service billing support, explaining billing statements, processing customer payments for service, and issuing credits and debits
Qualification
Required
High School Diploma or equivalent required
Demonstrated analytical and mathematical proficiency
Demonstrated problem solving proficiency in resolving customer issues
Ability to work flexible hours, including evenings, weekends, holidays and overtime as required
Preferred
Experience in banking or telecommunication industry, including billing and order processing is preferred
Working knowledge of windows-based software (Microsoft Word, Excel, Access)
Company
Optimum
At Optimum, we believe in the power of connection. We deliver fast internet, mobile, TV, and phone services to millions of homes and businesses.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase