Serval · 1 month ago
Applied AI Engineer
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
$200K/yr - $400K/yrServal is building the AI platform for IT teams, aiming to automate IT workflows through intelligent agents. As an Applied AI Engineer, you will develop foundational AI systems that automate complex IT processes and enhance user experiences.
Agentic AIArtificial Intelligence (AI)Information TechnologyNatural Language Processing
Responsibilities
Design, build, and deploy AI-powered features from the ground up
Develop and optimize Serval’s applied AI systems — from model selection and fine-tuning to inference and evaluation pipelines
Integrate AI capabilities into production environments, ensuring reliability, scalability, and performance
Collaborate across engineering and product to bring new customer experiences to life
Continuously evaluate model performance and improve results based on data and user feedback
Help establish AI engineering best practices and raise the technical bar across the team
Qualification
Required
Experience as a software engineer or machine learning engineer with a focus on applied AI
Proven experience developing and deploying production-grade AI systems, ideally leveraging large language models or foundation models
Experience with prompt engineering, fine-tuning, or evaluation techniques for LLMs
Comfort working with APIs, data pipelines, and cloud environments (AWS, GCP, or similar)
Deep appreciation for delivering high-quality user experiences, not just high-performing models
Excellent communication skills and ability to thrive in a fast-paced, collaborative startup environment
Degree in Computer Science or a related technical field
Preferred
Experience building AI-native applications or tools that use LLMs in production
Familiarity with our stack: Go, gRPC, React, TypeScript, Kubernetes, AWS, and Terraform
Early-stage startup experience or a track record of zero-to-one product development
Experience with retrieval-augmented generation (RAG), vector databases, or orchestration frameworks
Benefits
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Company
Serval
Serval provides an AI-native IT service management platform that automates routine tasks and streamlines help desk requests.
Founded in 2024
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$122MKey Investors
Sequoia CapitalRedpoint
2025-12-11Series B· $75M
2025-10-21Series A· $47M
Leadership Team
Jake Stauch
Founder and CEO
Recent News
2025-12-16
alleywatch.com
2025-12-16
Tech Startups - Tech News, Tech Trends & Startup Funding
2025-12-16
Company data provided by crunchbase