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Marriott International · 1 month ago

flex Senior Manager - Loyalty Program Risk

Bethesda, MD

Full-time

Hybrid

Senior Level

$47.30/hr - $74.80/hr

6+ years exp

Marriott International is the world’s largest hotel company, and they are seeking a Senior Manager to lead the Loyalty Program Risk team. This role focuses on ensuring the integrity of Loyalty and Gift Card programs while mitigating financial fraud risks through proactive partnerships and data management.

LeisureTourismTravel

Growth Opportunities

Responsibilities

Partner with the Sr. Director for development, maintenance and communication of risk mitigation perspectives Drive and support project initiative workstreams involving various partner teams

Develop and maintain impactful fraud trend analyses, dashboarding and reporting

Document processes and implement best practices across the global teams and loyalty program with a focus on proactive analysis and reporting to minimize risk

Contribute to the organizational effectiveness. Evaluate and recommend opportunities to streamline and add efficiencies to processes and protocols, as well as clarify work roles

Develop and apply high risk transactions criteria to alert reporting by understanding the key drivers in suspicious activity detection

Develop and maintain close partnership with Loyalty business to ensure fraud risks are routinely considered as part of business decisions

Support the evolution and growth of the programs and related risk environment by managing continuous evaluation of team processes, as well as controls in place to monitor and mitigate program abuse

Manage risks within a dynamic environment. Analyze current trends and anticipate future considerations. Provide actionable feedback and recommendations to leaders

Responsible for maintaining, developing and ensuring leadership alignment on fraud mitigation processes, protocols, SOPs and training materials Serve as a subject matter expert with strong working knowledge of the Loyalty program and corresponding risks

Perform ad-hoc analyses for and/or provide information to and advise key partners

Establish and maintain strong, collaborative relationships with program team and other key stakeholders to understand the business, ensure timely exchange of actionable information and customer satisfaction

Coach team by providing specific feedback to improve performance. Champion leadership development and workforce planning priorities by supporting the assessment, selection, retention and development of diverse, high- caliber talent

Qualification

Risk managementFraud mitigationData analysisLodging industry experienceTableauPower BILeadershipCommunicationCollaboration

Required

Bachelor's Degree in Accounting, Finance, or business-related field

6 + years of experience in finance, risk management and/or fraud mitigation in a global organization

Experience in a management role; demonstrated success leading and developing a strong organization and workforce in a complex, service-intensive, deadline-driven environment

Demonstrated ability to lead and manage business initiatives and change, leveraging strong data analysis skills – including querying and manipulating large data sets using tools such as Microsoft Excel and Access (pivot tables, modeling, etc.)

Serve as a subject matter expert with strong working knowledge of the Loyalty program and corresponding risks