Fairmont Hotels & Resorts · 2 days ago
Group Sales Manager
New Orleans, LA
Full-time
Onsite
Entry, Mid Level
2+ years expFairmont Hotels & Resorts is a renowned luxury hotel brand dedicated to delivering exceptional service and creating lasting memories for guests. The Group Sales Manager will be responsible for developing market strategies, coordinating with a team, and ensuring exceptional operating results and guest satisfaction through effective sales efforts.
HospitalityResorts
Responsibilities
Accountable for the Group Sales effort by prospecting and contracting business within defined territory
Strategically sells hotel rooms, conference space, including related services, and food and beverage needs to individuals, groups and companies
Evaluate every group event business opportunity to maximize revenue and profitability while achieving customer expectations
Travel into markets as required for Sales Calls, Tradeshows, Events and Conferences
Collect market and competitive intelligence to maximize group sales opportunities
Building and maintain relationships with new and existing clients, providing exceptional service and identifying potential opportunities for growth
Build relationships with all relevant stakeholders, namely Accor Global Sales Office(s), the New Orleans & Co. and offsite venues
Partner with regional and national sister hotels to optimize Accor exposure and build incremental business
Develop a monthly sales strategy and action plan
Achieve/exceed monthly, quarterly, and annual budgeted sales goals by performing direct sales solicitation while developing new accounts and maintaining existing accounts; managing account details and preparing reports; responding to all telephone and in-person inquiries
Maintain positive customer relationships and ensure timely responses to all inquiries for space or service needs
Assist with the budgeting, planning and organizing of site inspections, FAMS, sales trips and industry trade shows
Utilize OperaCloud Sales System to track, solicit, book and follow up on accounts
Quoting and negotiate rates within established parameters
Coordinate and follow up with convention services, catering and/or other hotel departments to ensure delivery of hotel's promised services
Maintain a professional image at all times through appearance and dress
Other duties as assigned
Qualification
Required
Minimum of two years of sales experience
Proven ability to build relationships and find new business: prospecting, networking, site inspections and sales calls
Excellent verbal and written communication skills and strong attention to detail
Excellent time management skills
Keep abreast of industry trends and share information with all staff
Excellent organizational skills, with the ability to prioritize tasks and juggle many tasks simultaneously
Superior problem-solving/strategizing skills
Excellent overall computer skills including Microsoft applications, with advanced knowledge of Excel and PowerPoint, and OperaCloud/ Sales & Catering systems
Proactive mindset to anticipate and support changes in our business
Conformity to the highest standards of personal integrity and ethical behavior
Exceptional customer service abilities
Preferred
Bachelor's degree preferred
Company
Fairmont Hotels & Resorts
Located in the heart of each destination we call home, a stay at any Fairmont hotel is truly unforgettable.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-11-25Acquired
Leadership Team
Isabel Chung
Executive Chef - Fairmont Empress
Recent News
2026-01-11
The Magnificent Mile Association
2025-11-11
Business Insider
2025-11-08
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