SiteOne Landscape Supply ยท 7 hours ago
Customer Service Supervisor
Manassas, VA
Full-time
Onsite
Mid, Senior Level
3+ years expSiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. The Customer Service Supervisor is responsible for leading and supporting front-of-house operations to deliver an exceptional customer experience while managing a team of Customer Service and Sales Representatives.
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Responsibilities
Serve as the primary customer-facing leader at the branch counter, setting the tone for service quality and professionalism
Demonstrate exceptional customer service by proactively assisting customers with inquiries, product selection, and order fulfillment
Build, cultivate, and maintain strong, long-term customer relationships that drive loyalty and repeat business
Handle escalated service issues with professionalism and resolve concerns in a timely, customer-focused manner
Coach, mentor, and develop CSSRs, providing guidance on service standards, product knowledge, and sales techniques
Lead by example to foster a culture of accountability, teamwork, and continuous learning
Provide feedback and training to enhance team performance against established service and sales goals
Serve as the front-of-house lead, ensuring smooth daily operations and effective delegation of tasks
Process customer orders accurately and efficiently across all channels (phone, in person, email, online)
Drive digital sales growth
Identify opportunities to upsell, cross-sell, and expand business with both new and existing customers
Partner with branch leadership to introduce and implement new technologies, processes, and sales strategies that drive business performance
Monitor and manage key service metrics, including phone answer rate, order accuracy, override reduction, and line-of-business certifications
Support merchandising, product presentation, and inventory management to ensure product availability and a safe, organized store environment
Assist in the preparation and fulfillment of inventory orders for both customer pick-up and delivery
Qualification
Required
High school diploma or equivalent required
3+ years of customer service experience, preferably in a retail, distribution, or sales environment
Strong communication, coaching, and problem-solving skills
Proficiency in order processing systems, Microsoft Office, and/or POS systems
Ability to multitask in a fast-paced environment while maintaining attention to detail
Preferred
College coursework or degree in business or related field
1-2 years of supervisory or team leadership experience
Knowledge of green industry, construction, or landscape products
Benefits
Medical, Dental and Vision plans
Paid Time Off, Paid Holidays
DailyPay available!
401k with company match
Tuition Reimbursement
Lucrative Associate Referral Program
Company Apparel and Work Boot Vouchers
Opportunity for Advancement
Paid Training and Business Certifications Available
Free Counseling Services/Employee Assistance Program
Life Insurance and Short- and Long-Term Disability Insurance
Product Discounts
Most Branches never work Sundays!
Company
SiteOne Landscape Supply
SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brianna Gonzalez, PHR SHRM-CP
Division HR Business Partner - West
David E. Black
Chief Information Security Officer (CISO)
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