Clarkson University · 1 month ago
Manager of IT Support & Audio-Visual Systems
Potsdam, NY
Full-time
Onsite
Mid, Senior Level
$70K/yr - $73K/yr
3+ years expClarkson University is dedicated to providing effective technical support to its community. The Manager of IT Support and Audio-Visual Systems will oversee a team delivering services such as Help Desk and AV support, while also managing projects and improving the technical support experience.
E-LearningHigher EducationTrainingUniversities
Responsibilities
Ensure delivery of high-quality technical support for students and the campus community
Manages AV solution design and deployment for University events
Oversee the IT and Audio-Visual support of computer labs, classrooms, faculty/administrative offices, event spaces and other community facing facilities
Manage team of IT Support Specialists, Audio Visual (AV), and Student Employees
Manages projects within OIT, including purchases and expenditures
Collaborates on OIT leadership initiatives
Fosters productive, high performing teams
Manage IT/AV projects within prescribed time and budget criteria
Identify common challenges of our community members and develop self-service resources, knowledge base articles, and other support materials
Document and track community interactions and issue resolutions using the University ticket system
Continuously seek opportunities to improve the technical support experience and provide feedback to the team
Include accessibility evaluation in design testing (e.g., usability testing, use case tests)
Exemplify the Clarkson University values in all activities
Other duties as assigned
Qualification
Required
Associate's degree in Information Technology or Communications (or related field)
3 years of progressive, related experience
Demonstrated ability to supervise, mentor, and develop diverse teams of professional and student employees in a collaborative environment
Strong commitment to delivering responsive, high-quality technical support to faculty, staff, and students
Comprehensive understanding of IT support operations, including hardware, software, and network troubleshooting across academic and administrative environments
Experience with AV solution design, deployment, and support for classrooms, labs, and live campus events
Proven ability to plan, execute, and oversee IT and AV projects within defined scope, budget, and timelines
Skilled in cross-departmental communication and participation in leadership initiatives to improve service delivery
Ability to identify recurring technical issues, assess root causes, and implement sustainable solutions
Competence in maintaining detailed records using ticketing systems and developing self-service resources or knowledge base articles
Commitment to evaluating and enhancing support processes to optimize the end-user experience
Understanding of accessibility standards (e.g., WCAG) and experience incorporating accessibility evaluations into system and AV design testing
Experience managing technology purchases, tracking expenditures, and ensuring cost-effective use of resources
Excellent written and verbal communication skills; ability to explain technical concepts clearly to non-technical audiences
Capacity to manage shifting priorities, handle multiple concurrent projects, and take proactive steps to meet institutional needs
Demonstrated integrity, professionalism, and commitment to the University's mission and values in all professional activities
Preferred
Bachelor's degree in an IT related field
5 years progressive, related experience preferably in higher education
Expertise with Microsoft, Google, Adobe, Duo preferred
Expertise with Extron preferred
Company
Clarkson University
Clarkson U educates the leaders of the global economy.
501-1000 employees
H1B Sponsorship
Clarkson University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (10)
2023 (12)
2022 (16)
2021 (22)
2020 (15)
Funding
Current Stage
Late StageTotal Funding
$2.36MKey Investors
ConstellationU.S. Environmental Protection AgencyFuzeHub
2025-11-20Grant
2024-09-02Grant· $1.5M
2023-12-14Grant· $0.41M
Leadership Team
S
Spencer F. Thew
Director of Construction Engineering Management
Recent News
2025-11-23
Central New York Business Journal
2025-11-06
Medical Xpress - latest medical and health news stories
2025-10-31
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