Carolina Handling · 3 months ago
Account Manager - Industrial Sales - Houston, TX
Houston, TX, 77041, United States
Full-time
Onsite
Mid Level
3+ years expCarolina Handling, operating under the name Malin, is focused on customer-centric account management in the industrial sector. The Account Manager will provide comprehensive service and support to customers, ensuring satisfaction and loyalty while identifying new business opportunities and resolving issues as they arise.
AutomotiveInformation Technology
Responsibilities
Identify all Raymond equipment service and support customers and prospects in assigned territory
Prioritize all new service business prospects, develop and implement conversion sales plan
Analyze and evaluate all existing service accounts for customer loyalty and growth potential, develop and implement sales growth plan
Familiarize each prospect and existing customer with the full range of MALIN service and support products and services and promote the benefits resulting from their use
Work closely with equipment sales representatives as new equipment sales opportunities are identified
Assist in the resolution of customer service problems or disputes that might arise from your customer base
Keep customer database current and complete at all times
Conduct market research on an on-going basis and provide manager with timely, competitive information
Assist in resolving any customer billing issues that may arise including delinquent accounts
Stays knowledgeable within industry, market and business updates and changes
Provide regular and ad hoc reports to management as required
Support the development of department and corporate sales and marketing plans as necessary
Develop and maintain good customer relations on a continuous basis
Qualification
Required
Three or more years of experience in account management, preferably in industrial, heavy equipment or material handling industry
Experience with CRM tool and Microsoft Office programs -- Outlook, Excel, Word, and PowerPoint
Self-starter with the ability to work independently in a dynamic, fast-paced environment
Excellent time-management and phone skills
Strong written and verbal communication skills
Strong email and computer skills
Stable and successful career background
Strong and ethical performance history
Coachable and competitive spirit
Ability to earn client trust with outgoing personality and strong interpersonal skills
Desire and dedication for a long term professional career
Ability to read and interpret customer communications, sales reports, and common documents
Ability to respond to inquiries or complaints from customers, or members of the business community
Ability to develop sales presentations via phone or in person that conform to prescribed style and format. Ability to effectively present information to customers, top management and peers
Ability to apply general scientific and business mathematical techniques for conveying product knowledge and pricing negotiation
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of instructions
While performing the duties of this job the employee is regularly required to sit, talk and hear
The associate must occasionally lift and/or move up to 50 pounds
Preferred
Bachelor's degree preferred; professional experience in lieu of education will be considered
Company
Carolina Handling
Carolina Handling is a warehousing company specializing in warehouse solutions and Raymond forklift sales services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brent Hillabrand
President & CEO
Lauren Dennis
Human Resources Business Partner
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