ASM Research · 4 months ago
Cloud Support Engineer I - GA (Night)
Atlanta, GA, 30303, United States
Full-time
Onsite
Entry Level
1+ years expASM Research is seeking a Cloud Support Engineer I to join their incident management team in a 24X7 Microsoft Azure environment. The role involves diagnosing, mitigating, and escalating system issues to ensure high system availability, while also supporting collaboration across teams and documenting system improvements.
Information Technology & Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Responds to incident tickets in a 24x7 operational environment to meet SLA objectives
Troubleshoots system issues using diagnostic tools like netmom, windbg, and custom application tools
Reviews system logs to identify and mitigate system issues
Leverage knowledge base to help troubleshoot, identify and resolve systems issues
Update knowledge base troubleshooting guides and lessons learned as required
Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases
Document system issues resulting in system outages and coordinate change though change management process
Support collaboration across operations, development teams and external partners
Support “tiger team” calls to streamline knowledge sharing and timely resolution of system issues
Monitor solution performance according to client specification and SLAs, escalate as needed
Other supporting duties, as directed
Willingness to work overtime and varying hours as required
Qualification
Required
TS/SCI with Full Scope Poly required
Preferred
BS in Computer Science or other technical discipline is preferred
1-2 years of operations experience providing application infrastructure support; 1 year performing system administrator support
Experience with system administration support tools such as Windows/Linux
Experience supporting a 24x7 cloud based environment
Strong interpersonal skills
Strong oral and written communication skills
Experience in supporting Cloud based environment and tools such as Azure/AWS
Experience analyzing, troubleshooting, and providing solutions for technical issues
Ability to problem solve and collaborate with team members
Strong organizational and multi-tasking skills
Strong in technical communications with both technical and non-technical peers
Able to maintain professionalism under pressure
Strong customer focus
Company
ASM Research
ASM Research, an Accenture Federal Services Company, is an information solutions integrator and a leading provider of innovative technology solutions and advanced analytical services for the Federal government.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Eugene Bailey
BMC-Operator
Michael Robinson
CIO
Recent News
2023-12-24
2023-12-24
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