Apply on Employer Site

Zurich North America · 7 hours ago

Multinational Service Consultant - Property

Atlanta, GA

Full-time

Hybrid

Mid Level

$65K/yr - $106K/yr

4+ years exp

Zurich North America is a leader in risk management, seeking a Multinational Service Consultant for their Multinational Operations Team in Atlanta. The role involves managing the Multinational Program servicing for complex accounts, ensuring customer satisfaction, and coordinating with various business partners to resolve service issues.

CommercialFinancial ServicesInsurance

Comp. & Benefits

No H1B

Hiring Manager

Bob Nelson, CDR

Responsibilities

Manage the Multinational Program servicing end to end for complex accounts and is the point of contact for customer onboarding of assigned accounts, with input into the development of customer specific, value added services for existing and new customers

Respond to customers service issues and coordinating with the appropriate business partner for resolution (i.e. claims adjusters, underwriters)

Create and implement the agreed service plan, including documented Service Level Agreement (SLA), and monitoring of the ongoing delivery of services

May participate in projects that support the business development process, including development of marketing materials, demos, presentations, service scorecards, handbooks, manuals, etc

Handle specific requests from Underwriting by reviewing service plan requests, determining feasibility of requests and implementing customer-focused service solutions

Maintain contact with prospects and/or customers to resolve complex problems

Evaluate loss potential due to Catastrophe, severity and/or frequency

Rate policies and check previously rated policies for proper rating

Assist in developing rates

Coordinate data entry submitted to the third-party vendor and perform quality checks on the entry before information is sent to the network

Business Travel, as required, up to 5%

Qualification

Multinational regulatory knowledgeCommercial Property insuranceService Delivery experienceAnalytical planning skillsMulti-lingualMulti-taskCommunication skillsTime management skillsOrganizational skills