SERVPRO of New Hanover ยท 2 months ago
Restoration Production Manager
Wilmington, NC
Full-time
Onsite
Mid, Senior Level
2+ years expSERVPRO of New Hanover is looking for an experienced Restoration Production Manager. This role involves overseeing all aspects of assigned restoration projects and crews, ensuring operational excellence in response to water, fire, mold, and biohazard losses for residential and commercial clients.
Facilities Services
Responsibilities
Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
Negotiate customer and/or client approval of project scope and estimate
Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
Review job site documentation to support the services provided and ensure proper client requirements and billing process
Maintain written communication with customers, teammates, vendors, and insurance representatives
Manage production expenses including equipment, vehicles, and other material assets
Manage the customer and client experience and overall customer satisfaction tracked with online reviews
Provide priority response to potential customers
Participate in recruiting, hiring, and training restoration teammates
Qualification
Required
Valid driver's license required
High school diploma/GED
At least 1 year of management and/or supervisory experience
IICRC certification required
Must have at least 2 years experience in restoration industry
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning agents
Ability to successfully complete a background check subject to applicable law
Preferred
Associate degree or Bachelor's degree preferred
Xactimate Estimating experience preferred
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
401(k) matching
Heath/Vision/Dental Insurance
Paid Time OFF
401K
Professional development
Company
SERVPRO of New Hanover
We are a 24-hour Emergency Service Fire & Water - Cleanup & Restoration Company. We are independently owned & operated.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase