Mercury Insurance · 1 month ago
Digital Content Communications Specialist Sr
United States
Full-time
Remote
Mid, Senior Level
$75K/yr - $131K/yr
3+ years expMercury Insurance is a company dedicated to helping people reduce risk and overcome unexpected events. They are seeking a Digital Content & Communications Specialist Sr. who will be responsible for integrating, optimizing, and evolving digital platforms to ensure effective communication within the agent network. This role involves collaboration with various teams to enhance digital engagement and leverage performance data for continuous improvement.
Insurance
Responsibilities
Oversee the end-to-end integration and publishing of communications across digital platforms (intranets, portals, email, content management systems, mobile apps, etc.), ensuring resources are accessible, timely, and relevant to agency and field audiences
Evaluate, implement, and optimize marketing technology stacks—including content management systems, analytics platforms, email marketing tools, and other MarTech solutions used to deliver and track communications
Identify and champion new digital formats, channels, and delivery techniques to enhance engagement, reach, accessibility, and operational efficiency for all agent and sales-facing content
Track, analyze, and report on content performance metrics (engagement, open/click rates, usage, etc.), partnering with content creators to interpret findings and develop actionable recommendations for continuous improvement
Work closely with Brand & Content Creative Leads, IT, digital, compliance, field, and marketing teams to ensure seamless integration, alignment, and performance of all digital communication efforts
Maintain best-practice processes for version control, content tagging, platform administration, and digital compliance requirements (including accessibility standards)
Stay up to date on digital marketing trends, emerging platforms, and MarTech innovations. Proactively recommend and implement pilot programs, process enhancements, or new tools that add strategic value to the organization
Qualification
Required
Bachelor's degree in Marketing, Communications, Information Technology, Digital Media, or a related field
3+ years of experience working with digital marketing tools, content management systems, or marketing operations
Experience managing digital channels and platforms and working in cross-functional teams
Experience in the P&C insurance industry and working cross-functionally with teams such as marketing, field/sales, compliance, or IT
Strong technical, analytical, and project management skills
Proficiency with CMS, email platforms, digital analytics tools, and marketing technologies
Understanding of digital compliance and accessibility best practices
Collaborative team player able to translate technical concepts for non-technical stakeholders
Creative problem-solver with an innovative, continuous-improvement mindset
Excellent organizational skills and attention to detail
Preferred
Advanced degree or certifications in Marketing Technology, Digital Strategy, Data Analytics, or a related discipline
Experience supporting digital transformation, content automation, or digital adoption projects
Proven record of analyzing and reporting on digital content effectiveness
Experience implementing or administering marketing automation or personalization tools
Ability to design and interpret dashboards and reports
Strong presentation and communication skills
Benefits
Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Company
Mercury Insurance
Mercury Insurance has offered quality insurance for personal auto insurance to homeowners insurance to mechanical breakdown protection.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1985-11-29IPO
Leadership Team
T
Ted Stalick
SVP & CFO
V
Victor Joseph
President & Chief Operating Officer
Recent News
2025-12-18
2025-12-04
2025-11-25
Company data provided by crunchbase