TeamLogic IT ยท 1 month ago
Level III Technician/Engineer
Naples, FL
Full-time
Onsite
Senior Level
5+ years expTeamLogic IT is a local office that is part of a larger entity fostering collaboration among engineers across North America. The Level III Technician/Engineer will solve projects from beginning to end, providing pre-sales and post-sales support while ensuring excellent customer service and problem-solving capabilities.
Information ServicesInformation Technology
Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues
Provisioning and system setup for new hires
Prioritize incidents and service requests according to defined processes to meet defined SLAs
Use remote tools and diagnostic utilities to aid in resolving support requests
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
Installing and configuring hardware and software components throughout various network infrastructure devices
Install antivirus software and ensure virus definitions are up to date
Server administration via Active Directory, File & Print services, DNS, DHCP
Network firewall and switch administration and maintenance
Perform preventative maintenance, including checking and cleaning workstations, printers, and peripherals
Establishing good relationships with all departments and colleagues
Qualification
Required
College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience
Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS
A+ Certification
Benefits
Healthcare, 401K, Vision, Dental
Career Advancement Opportunities
Commissions
Bonuses
Lunch and Coffee
Company
TeamLogic IT
TeamLogic IT provides IT service, support, project consultation and account management for businesses.
1001-5000 employees
H1B Sponsorship
TeamLogic IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Charu Mungale
CEO
David Hardy
Chief Executive Officer
Recent News
Company data provided by crunchbase