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LumApps · 13 hours ago

Senior Account Manager (United States)

Austin, Texas Metropolitan Area

Full-time

Hybrid

Senior Level

5+ years exp

LumApps is an AI-powered Employee Hub that supports companies in their digital transformation. They are seeking a Senior Account Manager to manage existing customer accounts, secure renewals, and drive business growth through upsells and cross-sells.

AppsEnterprise SoftwareInformation TechnologySaaSSocial Network

Responsibilities

Drive Account Strategy: Develop and execute comprehensive account plans to prospect, nurture, renew, and close new business across your North America-based customer portfolio

Manage Strategic Deals: Demonstrate the ability to own and drive the full sales process for high-value strategic deals, focusing on opportunities in the 6-to-7 figure range, including negotiating with procurement teams to drive mutually beneficial contracts

Cultivate Executive Relationships: Build and sustain strong relationships with key stakeholders, including core operational teams and the C-suite, to ensure deep alignment with customer business goals

Lead Cross-Functional Collaboration: Effectively engage internal LumApps resources—including executive leadership, solutions consultants, professional services, and product managers—at the appropriate stages to advance complex opportunities

Ensure Customer Success: Partner closely with the Customer Success team to monitor customer satisfaction and drive technical, user, and business adoption within your assigned accounts

Develop Partner Ecosystem: Build and strengthen relationships with strategic partners actively engaged in your existing accounts

Support Marketing Initiatives: Participate in customer marketing events to engage your accounts and help cultivate regional user groups

Qualification

B2B SaaS sellingSales methodologiesPipeline managementNegotiation expertiseFinancial literacyCustomer successQuota achievementStrategic account planningCommunication skillsAdaptable mindsetRelationship building

Required

5-10 years of proven success in B2B SaaS solution selling, specifically focused on nurturing and uncovering new business opportunities within existing customer accounts

Demonstrated ability to meet and exceed a $1 million sales quota by creating and driving client-centered strategies

Proficient understanding and application of structured sales methodologies, such as MEDDPICC

Proven ability to manage and operate at a strategic level with large, complex enterprise customers

Strong capacity for creating, managing, and accurately forecasting pipeline and opportunity status within Salesforce.com, including the ability to generate quotes

Exceptional verbal and written communication skills with a strong attention to detail to manage multi-stakeholder projects

Demonstrated knowledge and ability to articulate ROI, value and benefits of a solution to constituents

Proven ability to negotiate multi-year, multi-million dollar contracts that are complex and beneficial to LumApps

Resilient and adaptable in a dynamic enterprise environment

Comfortable with 25-30% annual travel

Bachelor's degree required

Preferred

2-5 years of experience selling Intranet solutions, corporate portals, or Employee Experience platforms like Workday, ServiceNow, Google Workspace, or Microsoft