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Koniag · 5 months ago

Tier 3 Level Enterprise Management ( EM) Administration Support Services

San Antonio, TX, USA

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Koniag Data Solutions, LLC is seeking a Tier 3 Level Enterprise Management (EM) Administration Support Services to support KDS and their government customer at Joint Base San Antonio, TX. The role involves providing advanced technical support for enterprise management systems, addressing critical incidents, and developing solutions for application integration and security.

Financial ServicesImpact InvestingWealth Management

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Provides advanced technical support and expertise for the Defense Health Agency's enterprise management systems, focusing on complex problem-solving and system optimization

Serves as a top-tier escalation point for issues that cannot be resolved at lower support levels, addressing critical incidents that impact the DHA's global IT infrastructure, including military hospitals, medical clinics, and dental clinics

Develops and implements advanced solutions for standard application integration, application security, application delivery, desktop engineering, mobile device engineering, end-user experience, and service monitoring function

Designs and maintains architectural and technical solutions for IT infrastructure systems, ensuring high availability, reliability, and security across the DHA's extensive network of physical and virtual servers, multiple sites, and numerous end-user devices

Leads efforts in automation and scripting to improve system efficiency and reduce manual interventions

Provides expert-level support for enterprise user data/profile management and associated resources

Develops and implements standardized designs and solutions for directory services, Public Key Infrastructure (PKI), identity management, and access management systems

Plays a key role in the preparation and deployment of policies, applications, and operating systems, including applicable upgrades

Manages and optimizes the common system and monitoring framework for centrally deploying, supporting, and monitoring applications and systems

Ensures all solutions align with DoD cybersecurity requirements, Risk Management Framework (RMF), and various DoD strategies including Zero Trust, ICAM, Digital Modernization, and Cybersecurity Reference Architecture

Contributes to Configuration Management, Change Management, and Knowledge Management processes, developing technical documentation for all technical and presentation requirements

Participates in the accreditation of operational environments and execution of governance processes to maintain security requirements

Works independently, providing guidance to lower-tier support teams and collaborating with other high-level technical experts

Must be prepared to support 24-hour operational requirements as needed and contribute to maintaining the stability and continuity of the DHA's IT workforce

Qualification

Enterprise IT ManagementAdvanced TroubleshootingSystem OptimizationApplication IntegrationPublic Key Infrastructure (PKI)Identity ManagementCybersecurity ComplianceCISSP CertificationITIL Expert CertificationTOGAF CertificationSoft Skills