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Empower Federal Credit Union · 2 months ago

Teller - Fulton

520 S Second St, 520 S Second St, Fulton, New York, United States of America

Full-time

Onsite

Entry Level

$17.66/hr - $26.49/hr

1+ years exp

Empower Federal Credit Union is dedicated to positively impacting members by providing affordable financial services. As a Teller, you will serve as the frontline representative, ensuring members receive accurate and friendly service for their financial transactions while building strong relationships and promoting relevant products and services.

BankingFinanceFinancial ServicesNon Profit

Growth Opportunities

Responsibilities

Welcome members and process financial transactions, including deposits, withdrawals, transfers, and loan payments as requested by the member

Ensure accuracy in all transactions and maintain proper cash and teller drawer management

Engage members to identify opportunities and educate them about Credit Union products and services

Cross-sell products such as deposit accounts, loan products, and services from corporate partners to build stronger member relationships

Exhibit leadership by setting a positive example for team members

Foster an inclusive work culture that promotes teamwork and collaboration

Encourage mutual support and assistance to ensure the success of the branch

Maintain accuracy with member transactions and cash handling, meeting required balancing and audit standards

Adhere to all policies and procedures related to dual control, cash management, and the Code of Conduct

Ensure compliance with all audit requirements and branch employee performance standards

Stay informed about updates in Credit Union policies, security procedures, compliance, and consumer protection laws

Participate in branch meetings and use available communication channels (e-mail, Teams, circulars, etc.) to stay current on changes

Availability to work flexible hours, including Saturdays, and at different branch locations as needed

Perform all other duties as assigned

Qualification

Customer serviceCash handlingSales experienceData entry accuracyCommunication toolsTeam collaborationInterpersonal skillsProblem-solving

Required

1 to 3 years of related experience in banking, customer service, sales, or cash handling

A high school diploma or GED is required

Courtesy, tact, and diplomacy are essential elements of the job

The ability to be inclusive and work with a diverse team and clientele is a must

Positive communication and ability to work with those inside and outside the organization is required to build relationships, obtain information and solicit cooperation

Being able to receive constructive feedback and work towards effective change is also a necessity

Proficiency with operating a 10-key calculator and computer

High level of accuracy in data entry and transaction processing

Comfortable using communication tools such as e-mail, Teams, and texting

This position requires the employee to frequently sit, talk, hear, and use hands for handling tools and controls

Occasional tasks may involve standing, walking, reaching, stooping, kneeling, crouching, or crawling, with the ability to lift up to 50 pounds

Specific vision requirements include close vision and focus adjustment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job

Mentally, the role demands resourcefulness and problem-solving abilities on occasion, with frequent initiative-taking

The employee must consistently concentrate, exercise sound judgment, and remain patient while interacting with members, employees, and vendors

Benefits

Medical and Dental Insurance

401K with Employer Match

Holiday Pay

Paid Time Off

And more!

Company

Empower Federal Credit Union

Empower Federal Credit Union is a full-service financial institution that provides savings, loan, and transaction services to members in Central New York, and in eight counties in New York State.

Founded in 1939

Syracuse, New York, USA

201-500 employees