PuroClean of Wolf Creek ยท 1 month ago
Contents Packout Manager
Atlanta, GA
Full-time
Onsite
Mid, Senior LevelPuroClean of Wolf Creek is a restoration company specializing in water, fire, mold, and biohazard restoration projects. The Contents Packout Manager oversees all contents-related operations, ensuring that customers' personal property is properly managed throughout the restoration process while leading the contents team and upholding company standards.
Consumer Services
Responsibilities
Manage and oversee all packout and packback operations for residential and commercial jobs
Ensure proper handling, protection, and transport of customer belongings
Create detailed inventories using restoration software (Encircle, ContentsTrack, XactContents, etc.)
Assess items for salvageability, documenting non-restorable items with photos and descriptions
Oversee cleaning, deodorization, and restoration of contents using appropriate methods (ultrasonic cleaning, ozone, hydroxyl, HEPA vacuuming, etc.)
Ensure proper storage of contents in vaults, storage units, or warehouse racks
Lead, train, and schedule packout technicians and temporary labor
Maintain high levels of communication, morale, and performance across the contents team
Enforce safety protocols and ensure the team uses proper PPE and lifting techniques
Serve as the primary contents point of contact for homeowners and adjusters
Conduct walk-throughs with customers during packout and packback phases
Address customer concerns with empathy and professionalism
Provide accurate salvage lists, non-salvage logs, and documentation required by insurance carriers
Maintain detailed digital documentation including photos, notes, inventory lists, barcodes, and work logs
Prepare reports for insurance adjusters and project managers
Track cleaning progress and warehouse location assignments for all customer items
Ensure warehouse is organized, labeled, and compliant with safety regulations
Oversee storage vault organization, cleanliness, and tracking systems
Coordinate load-out and delivery logistics for packbacks
Inspect contents cleaning results to ensure they meet company and industry standards
Verify all items are accounted for during packout and packback
Prevent damage through proper packing techniques, wrapping, padding, and storage procedures
Qualification
Required
Experience in restoration, moving, warehouse, or logistics (contents restoration preferred)
Strong leadership and team management skills
Excellent communication and customer service abilities
Ability to lift 50+ lbs and work in challenging environments
Proficiency with restoration or inventory software
Valid driver's license and clean driving record
Preferred
IICRC OCT or FSRT certification
Experience with ultrasonic cleaning systems
Experience working with insurance carriers
Benefits
401(k)
Competitive salary
Employee discounts
Flexible schedule
Profit sharing
Signing bonus
Training & development
Tuition assistance
Paid time off
Health, dental, and vision benefits
Company vehicle or mileage reimbursement (if applicable)
Company
PuroClean of Wolf Creek
PuroClean, a leader in property damage emergency services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold and other conditions resulting in property damage.
Founded in 2020
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase