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Wolters Kluwer · 5 hours ago

Technical Customer Service Representative

Wichita, KS

Full-time

Onsite

New Grad, Entry Level

Wolters Kluwer is seeking a Technical Customer Service Representative to provide support to business and individual tax software clients. This role involves resolving moderate to complex inquiries through various communication channels and participating in process improvement initiatives.

BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware

Responsibilities

Handle phone, e-mail, and chat support for moderate to complex system or content issues; identify, resolve, and escalate issues when necessary; record these interactions in our customer relationship database

Identify and document resolution to reoccurring inquiries

Cross-train on other products and systems

Participate in projects and as well as process improvement initiatives

Provide general reports to management as requested

Participate in product testing and review as required

Secure and keep confidential product and customer data

Qualification

Tax principlesComputerInternet skillsMicrosoft OfficeCommunication skillsService orientationHandle complaintsDetail-orientedWork in teamsWork ethic

Required

Associates Degree in MIS, Computer Science, or Information Technology OR equivalent work experience

Knowledge of tax, accounting and audit principles, practices and legislation/regulations

Computer and internet skills including Microsoft office

Service orientation - high commitment to meeting needs of customers and colleagues

Strong communication skills both written and verbal

Ability to diffuse and provide effective resolution to customer complaints

Detail-oriented and able to handle multiple top priorities

Ability to function in a fast-paced, collaborative, matrixed team environment

Strong work ethic and passion for excellence

Ability to work flexible schedule and manage overtime as required to meet objectives

Company

Wolters Kluwer

Wolters Kluwer is an information services company specializing in software solutions and services for the healthcare and legal sectors.

Founded in 1836

Alphen Aan Den Rijn, Zuid-Holland, NLD

10001+ employees

http://www.wolterskluwer.com

Funding

Current Stage

Public Company

Total Funding

$1.78B

2025-06-23Post Ipo Debt· $578.76M

2025-03-13Post Ipo Debt· $542.74M

2024-03-11Post Ipo Debt· $655.84M

Leadership Team

Jason Marx

CEO, Wolters Kluwer Tax & Accounting

Nancy McKinstry

CEO

Recent News

Business Wire

Wolters Kluwer CCH® Tagetik achieves IBM Cloud for Financial Services® Validated designation

2025-12-18

Business Wire

Wolters Kluwer Indicator Survey Finds Lower Concern Levels Following Significant Drop in Regulatory Penalties

2025-12-16

thefly.com

Wolters Kluwer, ABMS partner to expand quality, safety improvement initiatives

2025-12-09

Company data provided by crunchbase