First National Bank of America · 5 hours ago
Bilingual Mortgage Resolution Representative (Spanish/English) - Afternoon Shift
Lansing, MI
Full-time
Onsite
New Grad, Entry LevelFirst National Bank of America is looking for customer-focused candidates to join the Mortgage Servicing Team. As a Mortgage Resolution Representative, you’ll connect with customers to provide caring, solutions-focused assistance when their mortgage payments are past due.
BankingFinancial ServicesFinTechPayments
Responsibilities
Handle inbound and outbound calls with customers regarding their home loan accounts
Work with borrowers to identify challenges and offer payment or resolution options
Document account activity accurately and follow up as needed
Collaborate with internal teams to ensure smooth servicing and compliance
Use both English and Spanish to support our diverse customer base
Qualification
Required
Bilingual in Spanish and English (required)
Strong communication and customer service skills
Ability to handle confidential information and multitask effectively
Preferred
Previous experience in customer service, call center, or financial services is helpful but not required — we'll provide full training
Benefits
Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
Dental – Premiums as low as $0.00
Vision – Low premium Plan
Discounted childcare
Pet Insurance
Paid Time Off (PTO)
401k with employer match
Company
First National Bank of America
First National Bank of America is a bank providing checking accounts, residential, and commercial loan services.
Founded in 1955
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
B
Bruce Maguire
Vice President
Recent News
2025-07-29
Business Insider
2024-04-07
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