M&T Bank · 2 months ago
Commercial Deposit Support Specialist
Dover, DE
Full-time
Hybrid
Mid Level
$26/hr - $43.34/hr
3+ years expM&T Bank is a financial institution committed to providing exceptional banking services. The Commercial Deposit Support Specialist is responsible for managing and servicing commercial deposit accounts, ensuring client satisfaction while adhering to regulatory standards and internal policies.
Financial Services
Responsibilities
Act as the primary contact for deposit servicing, maintaining strong relationships with clients and internal partners. Provide cross-regional support as needed
Handle account openings, maintenance, and service requests (e.g., stop payments, fee waivers, wires, transfers). Ensure compliance with documentation and disclosure requirements
Act as the first line of defense by authenticating users, monitoring suspicious activity, and supporting fraud recovery efforts. Escalate issues and ensure timely resolution
Lead Bank Secrecy Act (BSA)/Anti-Money Laundering (AML)/Know Your Customer (KYC) processes, validate entity documentation, and ensure regulatory compliance. Maintain accurate customer records and resolve documentation infractions
Understand Treasury Management products and identify opportunities to support client needs. Collaborate with Treasury Management Consultants (TMC) and Relationship Managers (RM) to enhance client onboarding and product adoption
Monitor reports, resolve discrepancies, and support system outages. Maintain data integrity and adhere to internal policies and procedures
Capture and escalate client feedback. Conduct root cause analysis for complaints and ensure follow-up
Open and monitor restricted accounts to ensure proper usage and compliance with required restraints
Process transactions in source systems during outages to minimize customer impact
Support specialty commercial business lines with additional responsibilities as needed
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management
Promote an environment that supports belonging and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned
Qualification
Required
Associate's degree, with a minimum of 3 years related experience (Financial/Banking Industry, Customer Service etc.) OR in lieu of a degree, a combined minimum of 5 years higher education and/or work experience, including a minimum of 3 years related experience
Professional and clear written/verbal communication skills and attention to detail are necessary to deliver high quality service, while ensuring accuracy and timely completion
Preferred
Bachelor's Degree
Excellent attention to detail
Excellent verbal and written communication skills
Ability to take initiative to work independently and as a team member
Self-motivated, well-organized individual
Ability to function professionally at many different levels (clients, management, and peers)
Strong interpersonal skills necessary for business partner relationships within and outside organization
Company
M&T Bank
Great companies have an enduring sense of purpose.
10001+ employees
H1B Sponsorship
M&T Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (116)
2024 (113)
2023 (84)
2022 (103)
2021 (42)
Funding
Current Stage
Late StageLeadership Team
René Jones
Chairman & Chief Executive Officer
Dan Saper
•Co-Founder/Co-Chairman of Welcome to M&T Bank Affinity Group, Western New York Chapter
Recent News
2025-10-07
2025-10-06
Company data provided by crunchbase