SiriusXM · 8 hours ago
Manager, Program Management - Listener Care
New York, NY
Full-time
Onsite
Mid, Senior Level
$103K/yr - $132K/yr
5+ years expSiriusXM is a leading audio entertainment company in North America, delivering compelling subscription and ad-supported audio experiences. The Manager, Program Management - Listener Care will ensure program execution excellence, managing cross-functional project teams to deliver high-quality omni channel contact center programs and projects.
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Responsibilities
Manage the relationship of cross-functional project teams to deliver large-scale omni channel contact center programs and projects on time, within budget, and with high quality
Develop and execute comprehensive project plans, resource allocation plans, and risk management plans to ensure successful project delivery
Collaborate with stakeholders to gather omni channel contact center business requirements, define project scope, and develop business cases to support project initiatives
Conduct project status updates, identify and mitigate project risks, and develop corrective actions to ensure project deliverables meet omni channel contact center business objectives
Ensure compliance with organizational project management methodologies, standards, and governance
Conduct root cause analysis and develop recommendations for process improvement
Qualification
Required
5+ years experience in program/project management, with a focus on omni channel contact center operations and technology
Proven track record of delivering large-scale omni channel contact center programs and projects with high complexity and multiple stakeholders
Strong knowledge of omni channel contact center operations, technology, and industry trends
Ability to analyze data and concisely summarize problem statements
Experience with project management tools such as MS Project, Monday, or Jira
Deep understanding of PMP principles and methodologies
Certification in project management (PMP, Agile, or Scrum Master)
Must have legal right to work in the U.S
Benefits
Discretionary short-term and long-term incentives
Company
SiriusXM
SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices.
1001-5000 employees
H1B Sponsorship
SiriusXM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
$2.98BKey Investors
JP Morgan ChaseBerkshire HathawayLiberty Media
2025-08-20Post Ipo Debt· $2B
2025-07-04Post Ipo Equity· $459M
2009-02-01Post Ipo Debt· $525.75M
Leadership Team
Jennifer Witz
Chief Executive Officer
Thomas Barry
Executive Vice President - Chief Financial Officer
Recent News
Sports Business Journal
2025-12-30
thecanadianpressnews.ca
2025-12-17
Company data provided by crunchbase