Rimini Street · 3 hours ago
Sr. Support Engineer, SAP Basis
United States
Full-time
Remote
Senior Level, Lead/Staff
$120K/yr - $190K/yr
10+ years expRimini Street, Inc. is a global provider of end-to-end enterprise software support solutions, and they are seeking a Sr. Support Engineer, SAP Basis to provide exceptional remote-based support for mission-critical SAP applications. The role involves troubleshooting and supporting multiple SAP modules for global clients, ensuring high-quality customer experience and managing key accounts.
EnterpriseEnterprise SoftwareInformation TechnologySoftware
Responsibilities
Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
Work closely with customers daily to understand their needs, support business change and deliver consistently high-quality customer experience
Provide remote-based functional support & training for your specialist SAP modules
Support client customizations, sharing implementation and best practices advice
Develop application break fixes for critical product defects
Create scripts to identify, analyze and correct data issues
Manage one or more key assigned accounts as a technical/functional advisor
Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including sometimes evenings, weekends and holidays and monitoring email regularly outside standard business hours
Collaborate with team members in a virtual team environment to extend field experience to different client situations
Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve client experience
Qualification
Required
10+ years relevant all-round SAP experience particularly with SAP Basis
Working knowledge as a system administrator with at least two of the following: Linux, Solaris, AIX, HP-UX or Windows
Working knowledge of databases such as Oracle/MS-SQL/DB2/Sybase/SAP HANA
Expertise in SAP HANA in-Memory Platform core technology, including architecture, landscape design, installation, upgrades, performance tuning, and system migration
Good experience with SLT installation and technical configuration
Experience with Database Sizing and Database Performance
Skills in client-facing support
A track record of successful roles in several SAP implementation or upgrade projects
Deep working knowledge and understanding of supporting business processes
Analytical, logical problem resolution skills
Knowledge of architecture, implementation, and key functionality
Expertise with S/4 HANA including full life-cycle implementation experience, configuration, and administration of the application
Knowledge of maintenance/patching mechanics and SAP architecture
Demonstrable history solving complex problems across multiple modules
Must be able to speak, read and write English fluently
Excellent interpersonal, presentation and communication skills – verbal & written
Superb trouble-shooting skills and tenacity in problem solving
Passionate focus on customer support and the ability to build long-term, successful working relationships with clients and colleagues
Strong knowledge of key application functionality, tables, and relationships
Deep knowledge of SAP customization/extension methodologies
Attention to detail and the ability to learn quickly
Extreme focus on client satisfaction
Demonstrated ability to work independently and as part of a team
Ability to work calmly and professionally in high pressure situations
The ability to work remotely from a home-based office in a virtual environment
Bachelor's degree in Computer Science or related field or equivalent experience
Preferred
SAP certification(s) preferred
Speaking, reading, and writing another language fluently is desirable
Nice to have: experience with SAP SWPM tool
Knowledge of SAP Industry Solutions would be an advantage
Knowledge of any Country Specific Solutions would be an advantage
A consulting background, while not mandatory, would be useful
Experience with global implementations would be an advantage
Benefits
Medical, Dental, and Vision insurance
Disability insurance
Paid Parental Leave
401(k) program
Generous Paid time off (PTO)
Company
Rimini Street
Rimini Street is an independent provider of enterprise software support services for Oracle and SAP licensees.
1001-5000 employees
H1B Sponsorship
Rimini Street has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (1)
2022 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$380.15MKey Investors
Colbeck CapitalBridge Bank
2021-07-08Post Ipo Debt· $90M
2018-07-19Post Ipo Debt· $140M
2017-10-11IPO
Leadership Team
Seth Ravin
CEO & Chairman of the Board
Jim Benge
Vice President of Development
Recent News
Help Net Security
2025-12-30
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