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Acumatica · 8 hours ago

Senior Customer Success Operations Specialist

United States

Full-time

Remote

Senior Level

$80K/yr - $100K/yr

Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. The role involves executing and managing customer success initiatives, data analysis, and process management to enhance productivity for Customer Success teams.

Cloud ComputingCRMDeveloper ToolsEnterprise SoftwareSaaSSoftware

Responsibilities

Execute and manage customer success initiatives, including license and version compliance, surveys, and various customer and partner communications

Ensure that the Customer Success initiatives are carried out accurately, efficiently and effectively as possible

Assist, coach and teach our VAR’s Customer Success team how to excel at customer success

Export, analyze, and interpret data to generate summaries and actionable insights

Utilize Excel, Word, PowerPoint and Tableau to analyze data, create reports, and develop presentations

Assist with creating, maintaining, and updating documentation related to customer success processes, procedures and programs using SharePoint

Become proficient with using Acumatica’s CRM

Collaborate with the customer success team to identify and implement process improvements

Cross-functional collaboration to streamline processes and enhance interdepartmental communication

Provide general operations support to the Customer Success team

Contribute to Customer Success best practices

Qualification

Customer Success OperationsData AnalysisMicrosoft ExcelAcumatica CRMSharePointERP/SaaS ExperienceCommunication SkillsProblem-Solving SkillsOrganizational SkillsTeam Collaboration