BELFOR Franchise Group · 3 months ago
BELFOR Contact Central - Call Center Agent
Birmingham, MI, 48009, United States
Full-time
Onsite
New Grad, Entry LevelBELFOR Franchise Group is a leading provider of disaster recovery and restoration services, and they are seeking a Call Center Agent to join their team. The role involves responding to emergency calls, assisting customers, and accurately entering sensitive information into various software systems while maintaining a high level of customer service.
Facilities Support Services
Responsibilities
Independently and professionally respond to incoming emergency calls from customers, referrals from fire or police departments, and Third Party Programs
Assist customers with concerns and distribute all relevant data to field offices
Maintain a customer database to include detailed data entry into web-based third party applications
Comprehensive understanding of customer service, principles, and practices
Work under time constraints to meet specific timelines
Attention to detail and keen sense of safeguarding other people’s property and information
Responsible for maintaining a professional presence while answering calls
Use discretion as necessary when routing calls or providing information regarding the organization to callers
Adapt quickly with changes to process and procedures within BELFOR to support insurance industry requirements and BELFOR emergency response personnel
Follow precise client required protocols and BELFOR procedures
Operate effectively and professionally in close team environment requiring self-motivation and ability to multitask in a fast-paced environment
Train new employees as needed
Flexibility with scheduling as shifts are likely to change based on the needs of the Call Center
Other projects and duties as assigned
Qualification
Required
Attention to detail
Strong customer service skills
Ability to provide compassionate and supportive responses while dealing with homeowners
Independently and professionally respond to incoming emergency calls from customers, referrals from fire or police departments, and Third Party Programs
Assist customers with concerns and distribute all relevant data to field offices
Maintain a customer database to include detailed data entry into web-based third party applications
Comprehensive understanding of customer service, principles, and practices
Work under time constraints to meet specific timelines
Keen sense of safeguarding other people's property and information
Responsible for maintaining a professional presence while answering calls
Use discretion as necessary when routing calls or providing information regarding the organization to callers
Adapt quickly with changes to process and procedures within BELFOR to support insurance industry requirements and BELFOR emergency response personnel
Follow precise client required protocols and BELFOR procedures
Operate effectively and professionally in close team environment requiring self-motivation and ability to multitask in a fast-paced environment
Train new employees as needed
Flexibility with scheduling as shifts are likely to change based on the needs of the Call Center
Company
BELFOR Franchise Group
BELFOR Franchise Group offers service-based franchise opportunities Company.
Founded in 2009
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Beth Toenies
Vice President of Franchise Development
Recent News
2025-10-27
2025-10-09
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