UniBank for Savings · 2 months ago
Call Center Representative Trainee
Whitinsville, MA, US
Full-time
Onsite
New Grad
$18/hr - $21/hr
1+ years expUniBank for Savings is a community-focused financial institution committed to enriching the lives of individuals and businesses across New England. They are seeking a Call Center Representative Trainee who will assist customers with inquiries and issues regarding their accounts, while also providing exceptional service and support. This entry-level position offers the opportunity to learn about various aspects of the banking business and aims to develop skills for future roles within the call center.
BankingFinancial Services
Responsibilities
Exceeds customers’ service and sales expectations in an inbound call center environment. Occasionally required to make outgoing calls as requested
Accurately complete online account transactions, maintenance and service requests from UniPay customers
Maintain an understanding of UniPay products and services, procedure, policies and appropriate regulatory issues
Cross-sell features of the UniPay services
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objection
Strong work ethic and able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Meet Quality Assurance and cross-sell requirements and other key performance metrics with a strong attention to meeting daily service levels with accuracy
Provides branch teller and switchboard coverage as needed
Qualification
Required
HS Diploma or equivalent required
Minimum 1 year of previous banking or business experience required
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately
Must be able to work without direct supervision, solve problems, perform under stressful conditions, use internet for research
Manage multiple priorities and adapt to change within a fast-paced business environment
Must have excellent oral, written, interpersonal, math and computer skills
Preferred
Knowledge of customer service practices and technology highly preferred
Experience in a call center environment helpful
Bilingual (Spanish or Portuguese) a plus
Intermediate to advanced skills in Microsoft Office
Company
UniBank for Savings
Bank Different. Bank Unique. Bank UniBank. Since 1870 Member FDIC. Equal Housing Lender. NMLS# 583135 www.unibank.com
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$10M2020-10-02Debt Financing· $10M
Leadership Team
Michael Welch
Chief Executive Officer
Matt Wally
Worcester Market Executive
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