ProCare Transportation and Language Services ยท 2 months ago
IT Technical Support Specialist-Help Desk
Tampa, FL
Full-time
Onsite
Mid Level
$50K/yr - $50K/yr
3+ years expProCare Transportation and Language Services is dedicated to providing reliable transportation and language services. They are seeking an IT Technical Support Specialist-Help Desk to maintain client and mobile voice and data systems, ensuring high availability and effective support for technology requests.
LogisticsSupply Chain Management
Responsibilities
Monitoring, installation, configuration, imaging and proactive maintenance of enterprise Windows workstations
Client and cloud-based application installation, configuration and support including Microsoft Office and remote support tools
Monitoring, installation, configuration and proactive maintenance of voice and mobile systems including Mitel client devices, and Apple and Samsung mobile devices
Troubleshooting and resolving deskside support issues involving PC hardware, software, applications, printers, scanners and faxing devices
Monitoring, installation, setup, configuration and proactive maintenance of enterprise security systems
Documenting all projects, tasks, issues and steps to reproduce issue isolation and resolution
Maintaining clean and well-ordered spaces where technology equipment is placed, racked, stored, assembled, configured or tested
Managing efficient Help Desk flow, including rapid identification and resolution of technology requests and prompt, courteous responses to all parties requesting support
Report and escalate unresolved high priority issues with no delay
Train staff members for using PC and mobile hardware and applications
Any other business support activities, including facility related issues and requests, assigned or directed by the Senior Director of Technology
Qualification
Required
Associate's Degree in a related field or equivalent year for year related professional experience
Three years progressive experience in Information Technology or related field
Three years customer service experience
Proven analytical and problem-solving skills
Availability for business critical issues outside of regular hours
Extensive technical knowledge of modern hardware and standards
Extensive technical knowledge of telecommunications protocols and configurations
Extensive technical knowledge of Windows operating systems and services
Capable of lifting computer equipment and peripherals up to 50 pounds
Knowledge of applicable data privacy practices and laws
Strong written and oral communication skills
Strong interpersonal skills including ability to present ideas in user-friendly language
Ability to effectively research technology standards and issues as required
Company
ProCare Transportation and Language Services
ProCare is a Transportation and Language Services company that provides prompt, reliable and professional services focused exclusively on the workers' compensation industry.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Cortland Reilly
CEO and Founder
Erik Johnson
Chief Information Officer
Company data provided by crunchbase