Sermo · 2 months ago
Client Success Director
United States
Full-time
Remote
Director/Executive
7+ years expSermo is a global social platform for physicians that aims to improve global healthcare by uniting physicians and enhancing patient outcomes. The Client Success Director will manage post-sale relationships with Tier 1 and 2 clients, ensuring client satisfaction and driving revenue growth through collaboration with various teams.
Health CareHospitalMarket ResearchMedical
Responsibilities
Partner with leadership to establish and optimize a best-in-class client engagement strategy to support our multi-faceted solutions
Build strong relationships with cross-functional partners to help address internal and external challenges (help solve wicked problems)
Inspire, encourage, and support more junior members of the team always leading by example
Manage the post-sale relationship, serving as the primary contact and advocate for day-to-day requests, deliverables and escalations for many of Sermo’s most complex campaigns
Establish consultative and trusted relationships with clients through proactive communications, issue remediation and performance measurement
Ensure we consistently deliver on client-expected value and achieve desired outcomes
Elicit and share client feedback internally to drive process improvements, prioritize platform innovation and capture market opportunity
Forecast and track key account metrics
Partner with Sales to identify and present opportunities for in-account revenue growth
Qualification
Required
Exceptional communication and relationship management skills built on a customer-centric philosophy
7+ years of experience in media, start-up and/or digital display account management
Have prior experience working within a Customer Success/Account Management role
Experienced in customer life-cycle management from on-boarding through implementation
Strong analytical and problem-solving skills
Ability to thrive in a fast-paced environment with tight deadlines
Be a confident networker with the ability to persuade and influence stakeholders
Have an understanding of how to utilize CRM systems in a sales cycle
Preferred
Advanced degrees a plus
Benefits
Competitive base salary
Bonus possibilities
401(K) Match
Flexible PTO
Health, dental, and vision insurance
Fitness Reimbursements
Commuter pre-tax benefits
Company paid lunch
The opportunity to revolutionize real world medicine and amplify the voice of physicians globally
Company
Sermo
SERMO is the social network for doctors.
501-1000 employees
H1B Sponsorship
Sermo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (3)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
$101MKey Investors
Kennet PartnersMMV Capital PartnersSoftBank Group
2019-02-06Private Equity
2013-04-01Series Unknown· $35M
2011-09-08Series Unknown· $25M
Leadership Team
Peter Kirk
CEO
J.R. Hermann
Senior Vice President, Commercial
Recent News
Company data provided by crunchbase