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FIRST · 23 hours ago

Attendee Data Manager

Carlyle Estates, NY

Full-time

Hybrid

Mid, Senior Level

$70K/yr - $100K/yr

5+ years exp

FIRST is a leading global brand experience agency serving various industries, and they are seeking an Event Technology Manager to assist clients with event registration and technology integration. The role involves managing data, troubleshooting technical issues, and collaborating with the event delivery team to ensure successful execution of events.

Events

H1B Sponsor Likely

Responsibilities

Advises on the user experience of all pre-event and onsite registration for both virtual and in-person events

Implementation and project management of event registration websites, app builds and all technological aspects of our events

Troubleshoot technical issues

Manage client evaluation communications, including save-the-dates, invitations, registrations, confirmations, etc

Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists upon request

Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements

Work with the Event delivery team on overall program logistics, production, and implementation

Coordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where appropriate

Registration desk flow design and set up

Lead contact for attendee management and technology vendors, including pre-event and during execution

Assist in contacting clients for relevant information pertaining to the event

Create and distribute post-event client surveys

Coordinate planning and utilization of mobile apps. May assist with build depending on platform

List manipulation to provide team members with relevant registration data, year-on-year statistics, and insight into varied elements and event analytics

Manage relationships with technology suppliers, including the negotiation of contracts

Review and manage any relevant third-party vendor invoice reconciliation, e.g. badging/attendee tracking etc

Provide the client with cost savings/value adds whenever possible

Assist with the training of new joiners and mentoring existing team members

Travel (15-20% annually) for on-site management of events to ensure complete success and reconciliation

Qualification

Cvent FLEXEvent TechnologyMicrosoft ExcelHTMLCSSClient ManagementProject ManagementIndustry KnowledgeCommunication SkillsSelf-Starter

Required

5-7+ years of experience in Event Technology and Attendee Management, including meeting planning and coordination

Proficient In Cvent FLEX (Required)

Strong proficiency with registration website platforms such as Cvent, Bizzabo, Certain, Qualtrics or other registration website platforms

Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms

Strong proficiency with Microsoft Office – specifically with Excel (i.e. comfortable with VLOOKUP function) and PowerPoint

Advanced project management skills with the ability to manage multiple projects simultaneously

Excellent written and oral communication skills at all levels

Extensive industry knowledge of new suppliers, services, and best practices

Strong client management skills with the ability to influence and lead by example, fostering a positive environment

Strong ability to create best practices and take on new initiatives independently

Client-centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever-changing demands and different client work styles

Motivated, self-starter, ability to take direction and work independently; ability to think innovatively

Preferred

Bachelor's Degree preferred

Proficient programming skills in HTML and CSS are beneficial

Benefits

Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)

401 (k)

Five Flexible Spending Accounts Options

Generous Paid Time Off Allowance

Employee Assistance Program (EAP)

Life, Disability & Pet Coverages

Wellness Stipend

Mobile Phone Allowance

Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more

Aura Identity Theft Protection

Discretionary Bonus Structure

Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

Company

FIRST

FIRST provides world-class event delivery, creative development and technical production for a wide range of clients.

Founded in 1996

London, England, GBR

501-1000 employees

https://firstagency.com/

H1B Sponsorship

FIRST has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (1)

2021 (1)

2020 (2)