Border States · 2 hours ago
Customer Service Representative
Sumter, SC
Full-time
Onsite
Entry Level
2+ years expBorder States is a leader in the electrical supply distribution industry, and they are seeking a Customer Service Representative to support their Customer Service Team. The role involves promoting sales, obtaining orders, providing technical follow-up, and resolving customer billing issues.
CommercialElectronicsIndustrialLogisticsManufacturingSupply Chain ManagementWholesale
Responsibilities
Works closely with Border States’ sales and marketing staff to meet and exceed Branch sales and gross profit objectives
Obtains orders and provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required
Provides timely follow-up on customer technical inquiries and requests
Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis
Actively participates in the marketing and sale of Border States’ products and services
Consistently provides responsive, quality service to meet and exceed customer expectations
Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures
Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas
Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions
Attends sales meetings and training programs, as required
May assist with sales meetings and trade shows, as needed
May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines
Qualification
Required
Minimum of a two-year business/trade degree preferred or the equivalent in work experience
Minimum of two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems preferred
Technical ability to understand electrical systems with a minimum of two-years of prior electrical distribution experience preferred
Ability to read, write and speak in English preferred
Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software
Excellent customer service skills include being competent, accurate, responsive and engaged
Ability to effectively plan and organize
Preferred
Minimum of a two-year business/trade degree preferred or the equivalent in work experience
Minimum of two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems preferred
Technical ability to understand electrical systems with a minimum of two-years of prior electrical distribution experience preferred
Ability to read, write and speak in English preferred
Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software
Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred
Benefits
Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Company
Border States
Border States to serve the electric utility industry, we’ve grown into a product and supply chain powerhouse.
1001-5000 employees
H1B Sponsorship
Border States has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (6)
2023 (1)
2022 (4)
2021 (7)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
David White
CEO and Board Chair, Border States
Jeremy Welsand
Chief Financial Officer
Recent News
2024-05-01
Company data provided by crunchbase