Specialty Systems, Inc · 2 months ago
Printing Customer Service Assistant
Charles Town, WV
Full-time
Onsite
New Grad, Entry Level
$18/hr - $19/hrSpecialty is a printing company looking for a dependable and organized Customer Service Representative. The role involves being the first point of contact for customers, guiding them through the printing process, and ensuring clear communication between customers and the production team.
ConsultingGovernmentInformation TechnologyStaffing Agency
Responsibilities
Be the first point of contact for customers — in person, by phone, and through email — ensuring every interaction is clear, professional, and friendly
Guide clients through the printing process, keeping projects on track from start to finish
Provide accurate quotes, process orders, and ensure details are communicated clearly to both customers and the production team
Stay organized while managing multiple projects and deadlines
Contribute ideas and solutions — we value team members with an entrepreneurial spirit who go beyond “just the basics.”
Qualification
Required
Strong organizational skills with the ability to juggle multiple tasks and stay on top of details
Outstanding communication skills — you're clear, professional, and confident with customers and teammates alike
A strong work ethic and ability to thrive in a fast-paced environment
A problem-solver with initiative who can anticipate customer needs
Previous customer service experience (printing or related industry experience a plus, but not required)
Company
Specialty Systems, Inc
SSI has been delivering Information Technology services to the Federal/State/Local Government and Commercial Industry markets since 1978.
Founded in 1978
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-08-16Acquired
Leadership Team
Bill Cabey
Vice President and Chief Operating Officer
Recent News
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2025-10-31
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